Flashl Posted September 8, 2004 Posted September 8, 2004 I would like to know the transfer costs and approximate transfer time given the following scenario. I have a domain within a TCH reseller's package, because of growth, I am now considering a separate TCH package 'starter plan'. My questions are: How much will it cost me to transfer my acct from the TCH reseller's acct to the TCH 'starter plan'? What is the average length of time for the transfer to take place within TCH? How long will the old site be down? Thanks Quote
TCH-Rob Posted September 8, 2004 Posted September 8, 2004 If all goes well, the costs are the $4 a month for the account. We dont charge to move plans. If you have down time it would be minimal, most of the time there shouldnt be any at all. Things can happen but when I went through this upgrading I did not notice any down time at all. Quote
Flashl Posted September 8, 2004 Author Posted September 8, 2004 I just want to be clear about one thing, I am not a reseller, just a client of a reseller. Will this make a difference? Quote
TCH-Rob Posted September 8, 2004 Posted September 8, 2004 Should not make a difference that I know of. Open a ticket though and they will instruct you in the proper procedure. Quote
Flashl Posted September 8, 2004 Author Posted September 8, 2004 I had an open ticket for several hours with no reply. Quote
TCH-Rob Posted September 8, 2004 Posted September 8, 2004 Got it, hang tight and staff should be along with an accurate answer. Also, if you sent it to the Billing department they are the busiest so it can take some time for a response. Quote
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