glyphdoctor Posted July 5, 2004 Posted July 5, 2004 I just tried to sign up for TCH hosting. After going through all the procedures, I was finally told that my attempt to sign up was fraudulent. I am an American living overseas and I was trying to sign up using my own credit card from my US bank account. I have registered the fact that I am living overseas and the country in which I live with my bank so as to prevent such problems when attempting to make credit card purchases. However, it seems that TCH has automatically rejected my payment (I presume based on my ip address?). What can be done about this problem? Quote
hindixp Posted July 5, 2004 Posted July 5, 2004 Hi, you can use any available alternate payment method(paypal) to meet the requirements. or if you have debit card from the country you are residing in you can sign up with it too. As this is a security measure to best of my knowledge you might not get suitable solution for this card through Help Desk, However you can Try your luck!!! Quote
hindixp Posted July 5, 2004 Posted July 5, 2004 Hey just noticed your Screen name, are you somehow working on Fonts? Quote
glyphdoctor Posted July 5, 2004 Author Posted July 5, 2004 Well, actually I am returning to the US in a few months and I don't know whether I will keep my local account and I'm not sure if my card with it can be used online so I would rather stick with my US credit card. I have submitted a support ticket. I understand it is for my security but I have to admit I found it slightly insulting to get a message saying that my attempt IS fraudulent rather than something a little more polite and accurate like it was SUSPECTED to be fraudulent or even just a note saying it couldn't be processed instantly and that they would follow up on it. I hope this is resolved because I have liked what I have seen and heard about TCH. And no, I don't work in fonts, but I am planning on starting a website offering online courses in ancient Egyptian hieroglyphs, so I will be using fonts a lot. Quote
hindixp Posted July 5, 2004 Posted July 5, 2004 Hi, ok, actually the word Glyph made me think of fonts. don't panic, its a global measure to for credit card security that treats sign up's from distant place a difficult task. If your local card allows online payments use it, you can always change your card info when u return back. Lets hope a suitable answer for you from the Help Desk. Quote
TCH-Dick Posted July 5, 2004 Posted July 5, 2004 I am an American living overseas and I was trying to sign up using my own credit card from my US bank account. Try it now, I've added your IP address to the allowed IP's. Our software scores the probablility of fraud on a scale from 0-100% Since you used a card thats issues in the US from an overseas IP you scored high enough that our software rejected it. Quote
hindixp Posted July 5, 2004 Posted July 5, 2004 HI, Thanks mike, and who says TCH doesn't cares about their customers??? as i earlier said TCH is one of the best place you can get to host your site. waiting for glyphdoctor to Join his new family! Quote
glyphdoctor Posted July 6, 2004 Author Posted July 6, 2004 OK, I will try. But it's dial-up so it isn't a fixed ip address. Quote
glyphdoctor Posted July 6, 2004 Author Posted July 6, 2004 No success...I have a fixed ip address at my work though. Should I reopen my ticket and send you that address so you can add it and I use that? Or I can have my mother in the US log on and sign up for me. She has all my credit card information and actually lives at the address on my account. Quote
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