ccplim

Err..... I have look through the entire list but can't really figure out where this question should go to...... I have a forum application add-on in which they have an index.htm being placed in \geek\gars\cache\0. I was able to see this folder and file through my FTP program but when I went to the file manager in cpanel, it shows that this was a null folder and that there's nothing in it. I am also not able to change the folder permission as it will prompt me that folder does not exist. How can I go about resolving this? This folder (and the file in there) is needed by the add-in that I am using. I have added a screen capture for reference. The highlighted portion should be folder 0 but there isn't any folder name shown. Thanks in advance for all help provided.

(Please move this post to it's appropriate forum if it is not meant to be here) I have some doubts which I need some clarification. I have done a search and came across some postings saying that if we really need SSH access, we can submit a ticket stating our reason but this will be subjected to approval. Is there really such a procedure?

Thanks Don, Rob, and Steve for the welcome Don, that sounds like a good idea. I will give it a try.

Hi Andy, I did thought of that but as I am currently performing some testings and will be restoring the database a couple of times at various stages, I thought it will be easier for me to be able to do so at my own most convenient timing instead of asking you guys to do it everytime. And thanks for the warm welcome everyone

Hi Mark, Thanks for the quick reply! I had a look at the cpanel backup facility but I do have a few queries. 1) My current DB in .sql format is about 28MB but when I try backing up using cpanel backup, the .gz file that I received is only 4.8MB. Is that normal? (such a high compression ratio?) 2) I have 2 DBs at the moment. My live copy (DB 1) and a test copy (DB 2). If I perform an upload using cpanel backup facility, will it prompt me which databse I wanted to upload to? I do not want it to upload to DB 1 and mess up my live board. My intention is to restore backup copy of DB 1 to DB 2.

Hi, I am new to this forum and this is my first time posting here. Not sure if this is the correct place to post? Anyway, I am currently working on upgrading my forum software (in testing stage) and will need to restore my database a few times at different stages of the upgrade due to the various versions involved. How can I do that without any Telnet/SSH access? I have the intention of applying for SSH access but was worried that my application would be rejected. If given the worst case (application was rejected), what is the best way to perform the various restore? By the way, I have my database backed up in .sql format. Any kind helps are greatly appreciated. Thanks!