Hi everyone, I've been very pleased with Total Choice's service up until this point, and even now I think the good outweighs the bad. However, I just learned that most of the members on my mailing list probably haven't been receiving list mail due to the email limits in place. This has been going on supposedly for somewhere between 6 months and a year (I don't remember when my membership reached the member limit for emails sent out within 5 minutes).
I'm so disappointed that these limits weren't mentioned somewhere for TC clients, and it took repeated email bounces (only within the past severals days?) that brought out this fact. I don't know what has changed within the last several days for my mail to finally start bouncing, but I wish it would've happened sooner. I feel as if I have let my members down.
The technical support guys mentioned using DadaMail instead of Mailman software so I could send email out in batches. Can anyone point me to threads discussing this mailing list software, how to install it, and advice on how to configure multiple lists to make sure they don't exceed the low limits allowed for email distribution through the lists?
Thanks for any help you can provide. I just feel let down at this point and am looking forward to a way to resolve this. I would prefer not going to another host at this time because I've been happy with TC's service and fast response time to problems up until this point. I am disappointed in the lack of communication with this, however, and would like recommendations of other hosts as a back-up, if needed. They would need to be family-friendly, with good service, and up-front with their limits so that their clients won't let their members down unknowingly.
Thanks for your help,
Dianna