Hi everyone,
I have a few questions concerning upgrading/downgrading a webhosting account.
1. How easy is it to upgrade/downgrade a plan? On the Billing Issues FAQ (http://www.totalchoicehosting.com/help/billingpage.htm), it only talks about upgrading plans. Does everything apply to downgrading plans as well?
2. How long does it take for the upgrading/downgrading to take effect? It says on the FAQ that you no longer do proratings and therefore it is advised that we do it at the end of the billing cycle. If we upgrade/downgrade in the middle of the billing cycle, does the change take effect immediately, even tho we would still be billed for the existing plan the remaining of the cycle, or does the change of plans only take place at the start of the next billing cycle?
3. On the FAQ, it says:
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The "Head Guru" special does not apply to existing customers. The free month is only an option to new clients or new domains. Cancelling your plan and signing up again also will not entitle you to a free month.
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If we sign up for a monthly account, but one month later, we upgrade to a yearly account, are we still considered a new client? or do we have to sign up for a yearly account right from the beginning to get the free month?
Thanks! =)