I am wondering if like previously mentioned it could be initially set to 2-3 minutes and if the servers are still flooded then moving to the 5 min mark. If it is set originally at 5 min it will never be brought down. I feel that 5 min may be a bit much, not so much for receiving as for sending emails, i realize a compromise must be settled on but Sending email when i need to is important. I chose this host due to the total package including the unlimited email. Just my input, Also my email is not letting me send email either.