Hi,
I'm writing on behalf of my father, to whom I referred total choice hosting. He's had nothing but problems since we've started and now the Customer Support people will no longer return his emails!
The situation is as follows, he paid $44 (order number 36888-R51805656) for 1 year of hosting. Apparantly his card has been billed. No information has been sent to him regarding login details and attempts to resolve the situation with the support people have been fruitless. This is why I am trying here, we have gone through the proper channels and I still have no clue why total choice have not resolved the issue. He has also paid for a domain to use with this hosting. Somewhere along the line a miscommunication has occured and I think the support staff thought he was asking for login details to change his domain account which they provided if I recall correctly, but we still lack the hosting welcome email. We still have no confirmation regarding the hosting, we just want our FTP / CPanel login details so we can start uploading files. Customer support wont reply to our emails.
Have we not bought what we thought we were getting? If so why has he been billed $44?
His customer number is 4268844
Whats going on guys? (Please email me)
