Note to Bill regarding your "trying to please the (BAD) 1%"...
I found TCH through findmyhosting & read through negative reviews of different companies, some company responses were very unprofessional, but not yours, that is what caught my attention & made me look further. Amazing how those little things make such a big difference. I signed up & in less than 24 hours I have turned numerous friends on to TCH. Your value in attention to the customer is bang on (I learned this from my Dad too btw).
***STANDING APPLAUSE***