Newb1e

Hiya Sheryltoo Well, you may not even have to use the cPanel just yet, depends on what you would like to do first, would you like to create a forum first, or work on the layout? I find the best way of adding my content is directly through SmartFTP, you can download it from here. Once installed, enter your account password/username and url you received in your TCH welcome email. And uploading your index page to your public_html directory I think it would be best if you looked into website building software like Macromedia Dreamweaver, I haven't tried it but I hear it does all the hard work for you http://www.macromedia.com/software/dreamweaver/ I remember someone suggesting a freeware one in another topic, I will edit my post when I find it.

Wow, never realised the thread had become so popular in my absence lol I know both TCH Rob and TCH Don have probably answered your questions sheryl but it can't hurt for one more opinion... This is my first website too (obviously), though I know some areas of building a site but not others, for instance I know my way around SmartFTP and how to code in html/php and I'm learning javascript but I have never even used cPanel A first website can be very worrying at first especially as I didn't know a single other person with one so asking a friend for help was out of the question, but I can assure you the cPanel interface could not be any easier and I'm learning all the time, also getting support is near instant too, and the pricing is great too especially as we're both just after a small-fun, none-business site Feel free to pm me if you would like any help at all, but I don't doubt the TCH Staff could explain it better

Hi all, Things really aren't going so good right now, and I may have to consider getting a refund, do I contact the Help Desk for a refund? I'm only 6 days into my 30 day money back guarantee. I have no idea why secureserver has blocked my credit card, my credit card supplier has assured me my credit card is fine, with no problems and I have already been charged £25.xx (I'm guessing thats from my hosting package but I still have to consider getting a refund). My family and I have agreed to wait until tonight for a reply from secureserver to answer why they have blocked our credit card but it's been almost 24 hours now so I'm not too confident they will. Would it work if I went elsewhere for just the domain purchase and keep my hosting here? If so, can anyone recommend somewhere else for me to buy a domain thats reliable? If anyone has any suggestions at all, please share them, both me and my family are running low on ideas. Thanks

This is odd, on the very last confirmation page for purchasing a new domain, it told me my credit card has been blocked? Image

Thanks very much Don, you have helped no end so far One last thing, I think you pretty much answered it but when I register my hosting account with the new domain, would I get a new cPanel login account? I mean I wouldn't still be using ultimas (the login I use now) would it? I'm considering purchasing a completely different name, would I would get a new login? I'm just curious

Yes, but it is disabled, I didn't think anything of it at the time

Will I receive a new email from TCH when I order the new domain and ask the Help Desk to set everything up? Like my cPanel password/login, etc included in the email? If not how do I go about getting that information? Because I was sent my details automicatally after I ordered hosting the last time.

This should be my last question then before I buy a new domain: it's just as simple as that? Change those nameservers figures and and contact the Help Desk to do the rest, and thats it? And how long does it take for my new www.~.com to be set up roughly? EDIT: And just so I'm 100% clear, my hosting account is still there right? I don't need to buy another one of those do I? The one I purchased a few days ago is still sitting in your database waiting for a domain right?

Oh, I'm afraid I have no idea how to change nameservers, is any of this done through cPanel? Because I can't get to my cPanel, whats the procedure for this sort of thing? Is there any chance I could just purchase a domain from here like I did before? And ask TCH to fill in the blanks?

Sorry to double post everyone but I'd like to ask something (thanks for the info via pm Rick) Right now I have a hosting package but no domain, so I'm guessing if I buy a new domain I could just ask TCH to set everything up and use my site through the new domain right? Would that work? Because if it does I'd like to buy a new domain asap

Hi Madmanmcp, You are correct, and yes people could see my site, I could upload content via ftp and access my cPanel fine, my site was up and running perfectly for the first two days. Yup, I ordered both a domain and and a yearly hosting package exclusive with TCH. Hi Rob, I also understand that this is not the Family Forums department, but I am running low on options as I have still not received a reply from Email Support after almost 24 hours, I posted here because I need advice and have no idea what to do. Thanks Rick that sounds great, I will pm with all the details I can find after I post this message, thanks!

Hi Rob, Thanks for the link, but unfortunatley one technician from there told me I just have to wait 48 hours for my domain to finalize, 2 days later - after that I replied telling them my site is still down and another technician told me there was no record of my domain at all and asked me to send an email to Email Support, I sent two emails at around 10:00 GMT this morning and so far no reply, so I'm desperately hoping they will reply by the time I wake up tomorrow (as it's 12:00pm now) To be honest, I'm not entirely sure what to expect from the reply, I'm hoping they will say everything is sorted now and it was just a minor hiccup but I really don't know. The Help Desk insisted it wasn't their department so I guess this is my last hope, I've ordered a yearly hosting package and a domain and I really don't want to ask for a refund and go anywhere else, I was recommended here by a friend and I like it here, everyone is so friendly and helpful. I just hope everything will work itself out.

Hi all, This time two weeks ago I was inquiring as to wether or not to have my first website hosted with TCH, and finally I took the plunge and did it on Nov 1st! But unfortunatley on the third day of having my site up any running, I found it had been taken down and after the last two days of swapping tickets with Tech Support, they have told me they have no more records of my site because of a mix-up, and it apparently - no longer exists. I was reffered to contact Email Support, now I'm not putting down TCH, their reply times to my support tickets are incredible, I usually receive a reply within 10 minutes and cPanel couldn't be anymore user-friendly, it's superb, I guess I'm just having beginners bad luck or something... But at the Email Support link, it says I have to wait between 12-24 hours for a reply, may I ask why I have to wait that long? This is my first website and having tasted the fun for two days and have it taken away is a little worrying that I may have to wait up to a day/ maybe even a week to sort this out, and if I ever have another problem in the future - I may need to do this all over again. I'm wondering - is there anywhere else I can contact for help? Another help service I missed? Please help, and sorry for the long post, I tried to squeeze it down I swear.

Thanks for the great explanation Bruce and Jikrantz How long would it take for tch to get a domain name online for me after I order one? And would I get a confirmation email so I would know when to order a website package?

Wow, thanks very much for the positive replies guys I'm a little embaressed to ask this, but how should I set up a Domain name? Do I do it before I place an order for the Starter Plan package or after? Or is there anyway to do them at the same time, and have the prices included at the same time? Sorry if I over-complicated that, I'm just asking because it would be easier for me if I could purchase both a domain and a website in a 'shopping cart' type approach

Hi all, I don't really know where to start but here goes I'm looking to get my very first website, and the webhosting market is a scary place for a first timer like me, but I really really like the look of TCH, it looks like you guys offer excellent support, not very often do I see a hosting company with a message board with their Instant Messenger names attached, long story short lol, I would love my first website to be hosted by TCH I'm from England, and quite worried about having a US based host, as it means phone support is out of the question But I would like to ask; since this would be my first site, I have no idea how to set up a MySQL database (which I apparently need for forums/message boards), or even FTP accounts or even anything, I understand it's very easy to do with your cPanel system, but even if I needed help with something as trivial as that? Would someone still be able to help me explain to me the procedure? ok sorry for rambling, like I say I am very nervous about things that could go wrong or things I might not understand, but TCH comes highly recommended and I would love to have my first website hosted by you, please help put my mind at ease and sorry for the long post