A client is having continued connection problems with incoming and outgoing email currently pointed to dooku.tchmachines.com. Email may sit in their outbox for hours before being sent, and incoming email is silent for hours, then flooded with multiple backlogged messages. This seemed to have started after their email account was hacked. I was in contact with "abuse" and had my client change passwords; several weeks have now gone by.
My latest attempts to rectify their troubles involved pinging and tracerouting directly to dooku from their machine. The traceroute fails at route2.tchmahines.com and never arrives at dooku. Pings also fail. Traceroute below is identical weather it is to dooku or my domain, speedville.net
Are these problems connected?
I have changed DNS servers to ensure that is not the problem and have tried to fix the email issue by changing SSL, different ports, etc.
Your help is appreciated.
Thank you,
James Speed
www.speedville.net
traceroute to speedville.net (208.76.82.31), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 0.685 ms 0.311 ms 0.252 ms
2 albq-dsl-gw50.albq.qwest.net (67.42.200.50) 30.561 ms 20.862 ms 21.021 ms
3 albq-agw1.inet.qwest.net (71.222.249.137) 20.958 ms 37.513 ms 20.809 ms
4 * * dvr-edge-13.inet.qwest.net (67.14.24.93) 31.446 ms
5 72.164.247.150 (72.164.247.150) 37.002 ms * 30.615 ms
6 te-3-2-0-0-cr01.denver.co.ibone.comcast.net (68.86.82.1) 33.995 ms
te-3-1-0-1-cr01.denver.co.ibone.comcast.net (68.86.84.117) 31.320 ms
te-3-1-0-5-cr01.denver.co.ibone.comcast.net (68.86.84.125) 31.656 ms
7 he-5-8-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.85.89) 70.923 ms 55.121 ms 51.872 ms
8 he-0-12-0-0-ar01.pontiac.mi.michigan.comcast.net (68.86.94.242) 57.548 ms 57.610 ms 57.673 ms
9 xe-0-2-0-0-sur02.royaloak.mi.michigan.comcast.net (68.85.222.65) 91.614 ms 92.879 ms
xe-0-0-0-0-sur02.royaloak.mi.michigan.comcast.net (69.139.254.82) 64.688 ms
10 xe-9-2-0-0-sur01.royaloak.mi.michigan.comcast.net (68.87.189.181) 73.118 ms
xe-9-3-0-0-sur01.royaloak.mi.michigan.comcast.net (68.87.189.165) 73.616 ms
xe-9-2-0-0-sur01.royaloak.mi.michigan.comcast.net (68.87.189.181) 111.429 ms
11 107-1-83-230-ip-static.hfc.comcastbusiness.net (107.1.83.230) 73.344 ms 73.213 ms 101.367 ms
12 p6-0.core1.troy2.waveform.net (208.92.220.237) 57.849 ms 58.592 ms 79.186 ms
13 route2.tchmachines.com (208.79.209.138) 58.391 ms 69.583 ms 88.534 ms
14 * * *
