bmccart

Several of the mail accounts I have set up have most or all of their 20MB quota filled, but when I use the "Disk Space Usage" shows less than 1MB in use under their /mail/site_name/user_name/ folder. What gives? What can I do to resolve this for now? What can I do to prevent this problem in the future? ~Ben

It gets even more interesting. I CAN send mail via SMTP using my companys SMTP via their domain also on TCH, but not my own. Both are sent from the same computer (my office computer her in VN) but if I use my own SMTP via my domain on TCH it gets the rejection warning. Both domains are on server27. I can send email via my domain SMTP to myself only, but not to my company email account - that get's rejected. While from my company email account I can send anything without rejection. (This is all from the same IP) When I went to the spamhaus.org website they said they had the IP listed because it was on the CBL. When I went to cbl.abuseat.org they did have the IP listed, but as I understand it they don't list SMTP relays, just the source IP. According to everything I've read on smamhaus.org and cbl.abuseat.org the most common reason for listings is a compromised mail server... at this point I can't see how my domain SMTP on TCH is getting blocked, and my companies domain SMTP on TCH works fine (both server27)... so I am a bit confused at this point why one works and the other doesnt. I am going to contact SBL and see if I can get any more specific information. Thanks for your help, but I'm going to keep plodding along to see if I canf ind a solution. (Hehe, I really don't care for webmail!)

Well I'm using the default for SSL (465), but that is not the problem. The problem is that my local IP is being SMTP blocked. When I attempt to send mail to most poeple there is an error, and the response from the mail server is: "Your mail server at xxx.xxx.xxx.xxx(my local IP suplied by the ISP for my office) is in a black list at sbl-xbl.spamhaus.org Please verify that your email address is corect in your Mail preferences and try again" Is there any way to get around this? It seems if the email only contained the IP of my SMTP server for my domain on TCH then I'd be fine. I was hoping that there was a simple solution but it doesn't look like there is. -Ben

Help, I just recently came to Vietnam for an extended business trip. I use Mozilla Thunderbird and send my email from my local computer using my domain's SMTP hosted by TCH. Unfortunatly the IP block which supplies the local office where I work is blacklisted (and that is probably a good thing - I don't think the service providers here regulate anything). The problem is now I can't directly send email to about two thirds of my friends and family back in the states. I don't like having to use webmail because it is so slow (the connection here varies widely accross the pacific). Is there any way I can get around this? I've always used SSL connection for sending email, so I would think that there may be some way for the recipient to not even know where the thing was being sent from, only the SMTP server, which is my domain hosted by TCH, so it wouldn't be a problem. If anybody has any suggestions I sure woul appreciate it. Thanks! -Ben

Does TCH support an SSH connection to FTP server? The reason I ask is I can connect without encryption but cannot connect with SSH. I've opened port 22 in the local firewall just in case. I can't get it to work (Using puTTy). I'm currently in Hanoi Vietnam and want to upload some pictures to my website but don't like loging in over an unsecure connection. I would appreciate any advice, thanks.

First of all: I have the silver hosting plan and "Anonymous Setup" is available from cpanel under ftp. Under anonymouse ftp controls I can allow/disallow both anonymous ftp access, and anonymous uploads to /incoming. My question is: Are these features supported for a silver plan. If not, should they be showing up in cpanel? Second: When I do an anonymous ftp connection to my site (mccart.us) I can connect. There is an empty pub/ & mail/ folder. These are not the pub and mail folders under my public_ftp/. Clearly something is wrong here. This shouldn't be happening whether or not the silver hosting plan supports anonymous ftp access. If any body has an answer or a suggestion I would greatly apreciate it as the answer I got when I submitted a problem ticket to technical support was "To use anonymous FTP you will have to purchase a dedicated IP from us".