Hi all,
Thank you for all your inputs. I have shopped around and there are several histing companies that offer a lot more than Totalchoice, to name one ****.com you can even host inlimited domains under one account.
In the meantime I have investigated the mediation process. Thanks to some of the tips that I got from the forum members.
The customer in question had two accounts at Totalchoice. He/She e-mailed the Totalchoice billing department weeks before his/her renewal time to find out the renewal times for his/her domains. He/she was told he/she would be notified about the expiration dates for both accounts when the time comes. Customer was never notified by Totalchice.
Finding out that one of his/her accounts was under suspension without any notice, he/she got upset. he/she wrote the issue at Totalchoice forums. Seeing this the head gru deleted all the messages on this forum, banned the customer from the forums. Not only that, the head gru also suspended the customer's second account right away although the second account had no billing problems.
All the customer was asking some backup data from the suspended first account, since the problem is still not solved the mediation is still going on. Totalchoice could be given a warning.
Here is what I heard, correct me if I am wrong?