osunix

OK, well maybe I did take to wrong. Sometimes it's hard to tell online exactly what someone meant. Regardless, as far as I am concerned this matter is closed. I understand TCH may feel slighted by the loss of profits (justifiably so), and I know I have my own opinions on the matter. The offer to send me a bill for the lost payments is still open. Anything that will put this silliness to rest is fine by me. In closing, I would say that I agree reputation is of top importance in business. For the record, outside of this incident TCH has been outstanding as a host. I hope the billing issues are all ironed out now and you can move onward and upward.

Mr Kish, I did not intend to insinuate that I was slighted in the least bit. I have admitted I was the one at fault here several times. I believe you when you say the e-mails were sent. If I had received them, I would have responded to them. The fact is, if they did arrive, they were most likely caught by spam filtering. At least that's my best guess. I have no explanation, but I can tell you they were never seen or read by me. I did not expect a phone call or snail mail either. I expected contact via email, which again, I did not receive. As for the amount owed, I fully expected to be charged for any back payments owed. Charge my account now, you have the info. I was sent a bill for one month, and that's what was paid. My main concern at that moment was getting the site back online. If you would have contacted me personally instead of in this forum I would have said the same thing. Your insinuations that I was, or am, trying to get something for nothing are disappointing, to say the least, sir. Throughout this posting I have repeatedly admitted fault. The issue I had was why the emails were never sent. You have said they were. Fine; that's all I was wanting to know. Your own billing dept responded to my Help Desk ticket by saying that the service doing my billing has not sent out e-mails recently. Between that and the fact I never received them, I assumed something had gone awry. Once again, I fully take responsibility for the errors. For some reason you have taken that as an invitation to attack me personally. If you wuld like to discuss this further, please feel free to contact me by email at josh@osunix.com or osunix@gmail.com or joshmking@yahoo.com. If you prefer, do a whois on my domain and call me anytime after 1600 CDT. In closing, I would like to once again reiterate my severe disappointment with the way this has turned out. Josh

Silica, I agree. However, my lapse was due to the third party (as I understand it) billing service never sending me anything either. I don't fault TCH at all for my own mistake. However, some kind of notification prior to suspending the account would seem to have been in order. Luckily the site isn't mission critical in any sense, if it had been I'd probably be a lot more upset about the whole thing. As it stands, I'll chalk it up to a lesson learned.

So this is what will happen should this occur in the future then since my account is with 2checkout now? Thanks for the prompt attention too.

Last night as I was attempting to send e-mail, I got a message from my local server saying the connection was refused. Whaaaat? So I go to my site and see the account suspended page in its place. Again I think WTF? So I attempt to contact a tech via IM (AOL, Yahoo, and the php pop-up window) and received nothing in reply. I opened three tickets one to "abuse" on to"billing" and one to "tech support" looking for some explanation why my site was down. I received a reply from Sujit saying my account was suspended due to billing issues. So I dig through and find that I hadn't updated my CCard expiration date. Totally my bad; this morning I submitted payment and sent the receipt number back through the help ticket (after re-opening it). Now I admit it was my fault for allowing the card info to lapse. But, according to the FAQ's on the TCH site, this should have happened: I never received any such info. I have kept my e-mail contact info current just to help prevent such being blinsided by issues like this. Can anyone offer some explanation why this happened? As it stands now, I'm waiting for my account to be unsuspended, and I'm a bit frustrated and disappointed by this whole series of events.

Debian SID on my desktop, SUSE 9.1 on the laptop, IPCop for NAT/DNS/PROXY/IDS, etc., and CentOS 3 for my home server.

Thanks, so RH it is. I use Fedora Core 1 myself on one of my machines (Debian or OS X on the others). I only asked because I have read of several companies moving away from RH over this change.

Hey all, I have noticed that the main server OS for TCH is RedHat Linux. With the end-of-life for all 7.x and 8 versions of RH now passed, and RH 9 support ending soon, will TCH still be using RH or moving to another distro? If staying with RH, how will security updates be provided? Just wondering what's in store. Rock Sign

I second Bluefish. I've been tracking the CVS lately and they have been adding some great new features.

Just a follow-up. The domain was being forwarded. This has since been rectified. DNS propagation is complete, except for my ISP. So most everyone should see the site sans-frames now. I'm still stuck viewing it by IP until my ISP's DNS updates. Thanks again for the help!

Richard, Thanks for the help. I tried the positioning you mentioned but it had no effect. I really don't think it's CSS related since I used this same stylesheet n my last site with no problems. I'm starting to think I have another idea. From the looks of things my old registrar is having a hard time letting go of my domain; the site is being forwarded from there even though the DNS records point to TCH.

Richard, Nope. Still in the frameset. However, removing the positioning did make things look interesting...lol.

OK, maybe no prize, but you will have my undying gratitude. My site, osunix.com, has some issues right now. The problem is, for some reason, the page renders inside a frameset. I haven't added a frame of any kind, but it's showing up. I've poured over my CSS, the site template, everything and can't for the life of me figure out where it's coming from. Could this be related (somehow) to my DNS records changing? I pointed my domain at TCH's nameservers about 48 hours ago. The reasons I think this might be related are: 1) when calling, for example, an image in my code, I have to do it as http://ip.address.here/~username/images instead of http://domain.com/images 2)If you look at the site using IP info, it renders as designed. 3) I'm running out of other excuses. [Edit] Changed for clarity