jdsabin1

On my web site I am running MT. I installed it under a subdir under public_html named /moveabletype. The index file there is index.shtml. I added a line in the .htaccess file: DirectoryIndex ./movabletype/index.shtml index.html index.htm So when someone went to www.jeffsabin.com it would redirect them. That works fine but anytime I have a link within my site that references: 'www.jeffsabin.com/moveabletype' explicitly, instead of automatically pulling up the index.shtml file, it simply displays a directory listing of the moveabletype directory. You can see this when you click on any month in my archives section on the home page, and then click on 'main' to go back. What am I missing? Can anyone help me? Thank you, -Jeff

On my web site I am running MT. I installed it under a subdir under public_html named /moveabletype. The index file there is index.shtml. I added a line in the .htaccess file: DirectoryIndex ./movabletype/index.shtml index.html index.htm So when someone went to www.jeffsabin.com it would redirect them. That works fine but anytime I have a link within my site that references: 'www.jeffsabin.com/moveabletype' explicitly, instead of automatically pulling up the index.shtml file, it simply displays a directory listing of the moveabletype directory. You can see this when you click on any month in my archives section on the home page, and then click on 'main' to go back. What am I missing? Can anyone help me? Thank you, -Jeff

On my web site I am running MT. I installed it under a subdir under public_html named /moveabletype. The index file there is index.shtml. I added a line in the .htaccess file: DirectoryIndex ./movabletype/index.shtml index.html index.htm So when someone went to www.jeffsabin.com it would redirect them. That works fine but anytime I have a link within my site that references: 'www.jeffsabin.com/moveabletype' explicitly, instead of automatically pulling up the index.shtml file, it simply displays a directory listing of the moveabletype directory. You can see this when you click on any month in my archives section on the home page, and then click on 'main' to go back. What am I missing? Can anyone help me? Thank you, -Jeff

Ahhh I see. Unless it's to kiss TCH feet and praise them regarding their greatness, compaints are better left in private? In case you didn't see the forum's subject line, it's 'Review Of TotalChoice (tell it like it is)'. It doesn't read: 'Review Of TotalChoice (unless you have a complaint and then don't post anything here). How is posting the problem I had making me feel better about myself? A company defending themselves is one thing, to respond in the manner that the reply was formulated was quite another IMO. At any rate, I already said I may have been quick and harsh to judge. I definitely have a few choice words for you but I believe I *WILL* do that in private. Looks like I'm digressing too. Cheers!

EDIT: In reviewing my e-mails again, and the verbiage I used, I may have come across too harsh in my explanation as it related to the service Total Choice provided me. Frankly I was frustrated about the entire thing, and there were other parties involved that didn't help me like I would have hoped either. I still believe there are some things Total Choice can do to help alleviate this situation for their customers if it ever comes up again and I hope they consider them. -Jeff I viewed the DNS move tutorial and did exactly as you instructed actually. When someone pays you a fee for a domain transfer, I would expect an e-mail stating that the registrar you use, or own, or whatever the case may be, will be the one handling this and that I should expect, as owner of the domain, to receive a notification from my current registrar that the domain has asked to be transferred, and that the requestor - 'Wild West Domains' was you. Simply not true. The link I clicked on took me to Network Solutions where it said nothing about TotalChoiceHosting. In fact I tried to research Wild West Hosting and didn't see the Total Choice Hosting association. Granted I didn't thoroughly scour the Wild West Domain site, but quickly glancing at it, I didn't see it. If another e-mail was sent that had Wild West Domains and Total Choice Hosting together in it, I didn't receive it. Trust me, I wanted my site to be working well before now so I have no reason to lie about that. I didn't say anything about your company not offering support did I? I stated that one of your responses was that I needed to contact someone else within TotalChoiceHosting to get my problem resolved. You don't agree? Fine, I will post the e-mail response that I got telling me to do exactly that. My point was rather than reply like that, send me on to a tech who *can* help me within the company. Bottom line -- did you respond? Yes. Did you tell me that I contacted the wrong person? Oh yes you most certainly did. It appears that in your fit of rage toward me *THE CUSTOMER*, you failed to read my previous email thoroughly when I said I TRIED to change the domain name servers several times (yes like your site so gloroiously displays everywhere), and since the transfer was pending, I could not change it. Out of curiosity, did you know that when a domain name transfer is underway, apparently the domain name owner cannot change DNS name servers. That may be something you want to add in your airtight documentation. In summary, I don't care who's fault this is. If you want me to shout it at the rooftops that this wasn't your problem to deal with, fine. I asked for a refund based on the issue at at hand, and feel like I deserve one. You may want to realize that not everyone has stellar experiences with your company. If you ask for truthful feedback about your company on a public forum, you're going to get both good and bad. Berating your customers in front of the world, while may make you feel better about yourself, probably doesn't make you appear to be well versed in the art of customer service. *shrug*

Moving from my old host to TotalChoice has been painful from a domain transfer standpoint. The web space, etc was seamless which gets good reviews. Paying TotalChoice to transfer my domain name has been anything BUT good. I paid $10.95 to have TotalChoice help me transfer my Domain name since I had chosen TotalChoiceHosting to host my web site (obvious right?). When I got an e-mail from TotalChoice earlier, I was told in the e-mail to simply point my DNS names to your name servers and all would be taken care of. When I tried to do that, I found out through my registrar that since there was a transfer attempt on my account, I couldn't make the name change. When I checked further, I found out that a company named 'Wild West' had requested my domain transfer. Had I known that 'Wild West' was in fact driven by TotalChoiceHosting, I would have approved the transfer request. As it stood, I denied the request (not knowing what that was for) and only then was I able to change the name server addresses to point to TotalChoiceHosting and finally have my web site work via TotalChoiceHosting just this morning. In the meantime, I waited days while Network Solutions tried to figure out why I couldn't change my name servers from my old host to TotalChoice. At one point while questioning this via support channels I was told to contact someone else within TotalChoice as they couldn't help me with this aspect. How big is TotalChoice anyway? Customer service means routing the problem internally rather than putting the responsibility back on the customer IMO. I needed help, I didn't get any. In retrospect, when a customer requests a domain transfer, TotalChoice would be wise to send an e-mail to the customer telling them that 'Wild West Domains' would initiate a transfer request to have the domain transferred. The entire time (based on the previous e-mail I discussed) I was led to believe that all I needed to do was change my name server routes. This was true, but what I wasn't aware of was the fact that a domain transfer was much more than that. The fact is a lot of us are not internet savvy when it comes to all of this and it seems like there were some assumptions made that helped create all this confusion. The bottom line? I would like my $10.95 back that I paid for this whole fiasco. The communication was terrible, there was very little follow through, and I was left in the dark the last week trying to struggle through all this on my own. Thank you, Jeff Sabin

I paid my $10.95 to transfer my domain from hostsave.com to you (I also signed up to use you as my host). I then get an email telling me that I am the administrative contact for my domain (I suppose that's right) and I should sign on to a site and click I accept to transfer. When I do that it tells me that this domain cannot be transferred at this time. Why does this have to be so hard? I cannot for the life of me figure all this out. I have had this domain for a long time now so I can't imagine that's the problem. Can somebody please help me? If I can't figure all this out I'll just stick with Hostsave and forget it I guess. Thanks for any help you can provide! -Jeff jdsabin1@mchsi.com