My site hosted on unni cannot perform a full cPanel backup.
I'm using 6 / 20 GB on my shared hosting and when I try to generate a full backup, two 13 byte backup files are created and that's it, one is a file with no extension, and the other has the same filename but is a tar.gz. Neither file increases in size, ever.
Then after maybe half an hour one of two events occur:
1. I get an email saying the backup was completed with a partial log, file is still only 13 bytes.
or
2. In cPanel, under the backups section, the backup is listed as (failed, timeout)
I've googled around and the only really useful thread I found on it was on cPanel's support forums in which they said there may be a configuration issue. The file is 13 bytes because cPanel started the backup and wasn't able to continue it. They suggest to check the logs at /usr/local/cpanel/logs/cpbackup/, but considering that I'm not a root user, that's impossible for me to do.
Support was nice enough to generate a backup file for me once, at midnight, but I would really like to be able to perform my own full backups and not have to submit a ticket each and every time.
I'm posting here instead of submitting a ticket because I fear that support will only try to create the backup for me once again, and I'm looking for a solution to the underlying problem, not just symptom relief.