Hello Everyone,
I feel almost bad about posting a complaint about TCH, everybody seems to be real happy with their service and it sound s like only good things are told around here about TCH. However, my experience is different then most.
I have been using the very basic service ($4/month) for two months now. It worked wonderfully until two weeks ago: it sounds like there was a hardware failure and my mail started failing, I got messages that I was sending a bad SSL certificate and had to disable the SSL certificate to be able to send (or so I though, that it was really sending), I put a ticket in the system and I was told that everything was back to normal.
Then I started to get complaints from people about my mail not arriving (I realized then that even my reply to TCH on the previous ticket did not go through) and I myslef was not getting some mail sent to me. I did tests sending from my TCH hosted account and realized no email was going through (even though they were leaving my PC as if everything were OK). I put another ticket and was told that maybe my ISP cut port 25 (good try but that is not the case, as I say my mail leaves my PC OK, no errors received).
I think there must be some DNS, SMTP or routing problem in TCH adn that I am not been taken seriously because I only pay $4 a month.
I think the small guy deserves a good service as much as the big guy, I don't know how many of us there are in comparisson to resellers and the like, if TCH cannot offer a good service, they should probably dedicate to reselling exclusively.
Best regards,
Felipe Guacache Hurtado
www.guacache.net
