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clough

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  1. My account is back up after I submitted a support ticket and everything is running. I just want to make sure it doesn't happen again. If there's some way of getting feedback I can adjust things.
  2. Twice so far I've had my account suspended for overloading the server with too many requests. I'd thought a tiny little forum like mine couldn't possibly cause any such problem and wrote AJAX accordingly. At first I thought it was just my AJAX chatroom so I slowed that down but then remembered some other scripts that make regular updates so I slowed them down too. Now I can probably speed up the chatroom but I don't know how far I can go. Just speeding it up until I overload the server again is not a good way to get feedback. Is there some way to get a figure on how many requests my site is generating? Perhaps I can even get real time feedback and change the auto-refresh interval accordingly.
  3. Just submitted a support ticket. Thanks
  4. Since everyone's cPanel password has been changed couldn't you automatically email everyone a new password instead of handling them through support tickets?
  5. Don't forget that any "start.php" file was also affected. Newer versions of vBulletin forums use "forum.php" for their home page but there is still an "index.php" that redirects to it for old bookmarks. My "index.php" was affected but it didn't cause any problems for members.
  6. I also had a custom file on a vBulletin forum called start.php that was affected.
  7. Well, let me delete all my naughty bookmarks first! Here's a little history: a few days ago I followed these instructions http://www.vbulletin.org/forum/showthread.php?t=165595 to install a code editor in my vBulletin 4.1.5. forum admin CP. I used this open source editor http://www.cdolivet.com/editarea/?page=editArea , which looks identical to the one in cPanel. It was after that that cPanel went to the dogs. Since my last post I tried opening a file in cPanel and everything worked perfectly. Then I opened the editor in my forum admin CP and tried cPanel again and the problems all returned. It still isn't working after I closed the adminCP but I'll try restarting my computer later. Is this coincidence or is the editor in the admin CP somehow messing up the one in cPanel? I wouldn't think that could happen and asked my other admin (who is much more competent than I) and he said it's impossible. What do you say?
  8. I don't think it's a problem with cPanel itself, more a problem with my own computer as the other admin hasn't had any problems. I haven't changed anything on my computer recently. I'm just wondering if anyone knows where to start looking for the problem or how to diagnose it. Of course I've tried restarting and tried some suggestions from the Chrome Help list. I doubt you could replicate it unless I mailed you my computer!
  9. In the last few days I've been having problems with cPanel's code editor. I've been using it for years without any issues but beginning a few days ago I can't get anything done. In Firefox I get an "unresponsive script" pop up twice and I have to click "stop script". When the code finally loads I can't edit it, it simply doesn't do anything. In Chrome it takes about ten minutes to load with a pop up listing unresponsive pages that includes all the cPanel pages and some more besides. Some (but not all) of these pages are dead -- no javascript running, can't even scroll them. Once it finally loads there's about a one minute delay (with the pop up again) for every action -- it won't even keep up with my typing. It seems to work with Opera but is slow. In Chrome if I toggle syntax highlighting to off it works OK. I had another admin check it out and he says everything work fine for him. So it isn't a problem with cPanel itself, it isn't a connection problem as other pages load just fine, and it isn't a problem with just one browser. One way or another I can get some work done but I want it to work exactly as designed.
  10. I tried to submit a support ticket but couldn't log in there. I typed in my email address and the password I use here on the TCH forum. Do I need to create a separate account for support? Actually I'm glad I wasn't able to log in as the problem was with my browser. But next time....
  11. Well, everything is working now. As best I can tell it was my own browser. The odd thing is that I was able to navigate anywhere except my forum, all my bookmark links and all the internal links on pages that were still open seemed to be affected, but nothing else. I managed to get in to the forum in a round about way through some other links. Once I restarted my browser everything worked fine and the forum had been up all along as I could tell from the post times. I've never had anything like that happen before. It was one frantic evening, but I learned something new about browsers.
  12. A few hours ago my vBulletin forum stopped working. When I click a bookmark link I get a blank page and "Stopped" in the line at the bottom of my browser. The little Firefox rotating gif at the top of the page runs and runs. What does this mean? I don't have a clue what to do. I can't get to the admin CP or anything. Checked cPanel and no bandwidth or disk space problem.
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