StevenTing

Had another problem having my domain resolve. This time it took about 5 hours to fix this problem. Hopefully it's a permanent fix. One thing I can mention is that having the Chat feature through IM helps relieve a lot of tension and does make bigger problems like mine quicker to solve.

Fixed for now. It's much faster now that we know what we need to fix. Now we just need to know the why.

I'm going to be opening my ticket again. This morning the site is not resolving.

The issue is finally resolved. It came down to deleting the DNS zones on the Server and the DNS Server and then re-adding them back manually. It took almost 9 hours to resolve this problem. And 2 hours after my initial contact with TCH-Carl. I am now up and running thanks to the hard work of TCH-Carl.

Finally got someone to give me an update. Apparently TCH-Carl was working on the problem for some time. He told me that it was a corrupted DNS zone. He is able to access my domain from his computer. From my point of view, the problem still exists because I cannot access my domain. I have had 10 people from different locations to try and access the domain and none are successful. I have also tried accessing the domain using proxies and have not been successful. Right now TCH-Carl is back on the job to see if he can figure out what is going on. If you want to give it a try, the domain name is www.WeTheArmed.com. Please post if you are successful or unsuccessful in resolving the domain. I hope to show that it is not just me.

It has now been 6 hours and I have no resolution and no response.

I've been a TCH Customer for the past 6 or 7 years. Don't remember exactly how long. Most support requests have been handled quickly. With the recent move/upgrade of Server21, I've run into a couple of problems. Once the move was complete, Old data, from 2 days earlier was restored to the site. Since I run a Forum, many messages were lost and it was noticed by my users. Sent a ticket in and it was handled quickly by Tina. She had to do a restore from the old live server. This morning, I go to check the status of the site, and it does not resolve. Since I have a reseller account, I check the other domains and those resolve just fine. Just the one domain is having problems. I sent in a request and also used chat. Was told that the issue would be resolved in a couple of minutes. I check back 10 minutes later and nothing has changed. Domain still does not resolved. An hour after my initial request, the problem still was not fixed. I received a response that stated the following. It seems like a canned response. Another hour later I ask for an update or an ETA. It's not fun to be left in the dark, not knowing what's happening. I received no response to this request. My site has now been down for at least 4 hours and I have no idea what is happening. There's not updates, no ETA, and I'm just left wondering. This is the first time I've received service like this.