For the most part, I have been happy with TotalChoice as a host, but I do not understand why it takes so long to get a welcome email with my account information every time I sign up a new domain.
I quote from the signup e-mail:
> Q: I paid by credit card. When will my account info arrive?
> A: Within 6-24 hours, you will receive an email from our Order Processing Team that contains login information for
> your Site and control panel for your TotalChoice Hosting account.
Each time I sign up a new domain, I end up waiting 72-96 hours, and then I call the billing department in frustration. I have now passed hour 100 for my newest domain.
And:
> Our billing department will be contacting you via telephone to verify your order. This is done in an effort to reduce
> credit card fraud. If we are unable to voice verify your order we will suspend services provided to you and refund
> the credit card charges.
TotalChoice, I am here, waiting for your call! Take my money, please!
PLEASE revise the above statement(s) in your signup e-mail template to reflect actual wait times. Otherwise, you end up looking bad (I am sure you don't intend to lie to your customers), and I end up looking bad with my clients since I can't give them an accurate assessment of when their site will go up.
Thank you.
