Someone at tch please help me:
I am very frustrated and not sure where to turn. Maybe somebody in higher management or an owner of totalchoicehosting will contact me to help resolve my situation.
I have been an indirect customer of total choice hosting thru a re-seller for a 3 plus years. My problem started approximately on March 23. For some reason the reseller that managemed my website and tch had a problem. My site was evaporated off the web with no notice to me. I would of been fine paying tch direct.
When I finally got thru live to the billing department I thought that was just what I was doing. This took many calls and only after a few weeks did I get through even though I had left message and requested a call back.
I established my own account but my site was was never restored even though I got the following message from tech support (this was after many email message back and forth):
From: Tom Duncan [mailto:support@totalchoicehosting.com]
Sent: Friday, March 09, 2007 2:51 PM
To: billhaas@kw.com
Subject: [OJS-98488]: reseller account terminated-transfer please
reseller account terminated-transfer please
A TotalChoice Staff Member has replied to your Help Desk Ticket with the following:
Hi,
We have set up your domain as a separate (silver hosting plan) account on the server and have restored the old backup. Please try accessing and verify this from your end.
Regards,
Tom Duncan,
Technical Support,
TotalChoice Hosting, Inc.
But the site was never restored.
But then I got this message:
reseller account terminated-transfer please
A TotalChoice Staff Member has replied to your Help Desk Ticket with the following:
Hi Bill,
I've had a look for you at what happened here.
The backup was there when the reseller account was removed, and was there on 1st March. At our next backup date, on the third of March the back is overwritten by the latest data from the main disk. Unfortunately this meant that since the reseller and accounts had been removed, your data was overwritten by blank data - ie nothing.
I am checking to see if we still have an old copy in an offsite backup.
--------------
Andy Beckett
Manager
TotalChoice Hosting, L.L.C
AOL - tchguruandy
Yahoo - tchguruandy
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Rate this ticket: Helpful Not Helpful
Ticket ID: OJS-98488
Tracking URL (check the status or reply to this ticket online) Click Here
Department: Technical Support
Created On: 01 Mar 2007 2:07 pm
Last Update: 13 Mar 2007 11:24 am
Status: On Hold
Not satisfied with the support you are receiving? Click Here to notify a Manager of your issue!
And finally I got this message (there are others, these are the most pertinent):
reseller account terminated-transfer please
A TotalChoice Staff Member has replied to your Help Desk Ticket with the following:
I am escalating this issue to our Level 2 Support staff for further review and action.
They will respond directly to this ticket.
Regards,
Tom Duncan,
Technical Support,
TotalChoice Hosting, Inc.
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Rate this ticket: Helpful Not Helpful
Ticket ID: OJS-98488
Tracking URL (check the status or reply to this ticket online) Click Here
Department: Technical Support
Created On: 01 Mar 2007 2:07 pm
Last Update: 14 Mar 2007 3:42 pm
Status: Open
Not satisfied with the support you are receiving? Click Here to notify a Manager of your issue!
That was on 3/14. I hhave not hheard anything since even though I have emails and left mvoice mail messages with billing.
I am posting this in attempt to reach someone at tch who can take ownership of this problem and COMMUNICATE with me on timely basis.
The website in question is mission critical to my business. I would just like ti restored to the way it was on March 22. Thank you. Please help.
Bill Haas
