superjux Posted March 23, 2006 Posted March 23, 2006 Is anyone else having trouble with their Awstats? Mine does not update and each day, I have to submit a ticket to have it manually updated. Just curious if everyone is experiencing this issue. Hilary Quote
wampthing Posted March 23, 2006 Posted March 23, 2006 I have had the same problem. After submiting a ticket it was fixed. Im sure the same will happen for you Quote
TCH-Thomas Posted March 23, 2006 Posted March 23, 2006 Yes, Dave is correct. This happens sometimes. and the best thing to do with issues like this is opening a help desk ticket since we mods have no access to either your servers or accounts. Quote
superjux Posted March 23, 2006 Author Posted March 23, 2006 I've submitted about five tickets and have been told by Bill that there is a problem with cPanel and that until the problem is fixed, it must be updated manually. I don't quite understand why everyone else is able to have theirs fixed while mine still will not update. This is getting VERY frustrating. Quote
wampthing Posted March 23, 2006 Posted March 23, 2006 Sounds like they are working on it for you. I am sure that as soon as the cpanel problem has been fixed yours problem will be also. Quote
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