Connection problems

[vertekal]

One of our clients can't seem to get to our website. IE searches for it for a minute, then comes back saying the page wasn't found. If we ping the site (dentalit.com) from their PC, it comes back with "TTL Expired in Transit".

 

They don't seem to have problems accessing any other sites.

 

What can be causing this, and how can we correct it?

 

 

Thanks,

Jeff Brady

Dental Information Technologies

[TCH-Don]

It came up quickly for me.

 

Are they on a router?

Firewall?

this may help to find answers

[cajunman4life]

I see you're on server 34 here at TCH. On to why you're getting a TTL expired in transit message... when I run a ping of dentalit.com, I get this: (in Windows XP Pro)

 

Pinging dentalit.com [69.50.194.230] with 32 bytes of data:

 

Reply from 69.50.194.230: bytes=32 time=65ms TTL=52

Reply from 69.50.194.230: bytes=32 time=64ms TTL=52

Reply from 69.50.194.230: bytes=32 time=63ms TTL=52

Reply from 69.50.194.230: bytes=32 time=63ms TTL=52

 

Ping statistics for 69.50.194.230:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 63ms, Maximum = 65ms, Average = 63ms

 

When I run a tracert, there are 17 "hops", the last of which being server34.totalchoicehosing.com. Hop #16 times out for me. Anyone else seeing this?

 

And yes, it would be good to know if this person is behind a router or firewall.

[vertekal]

It comes up quickly for me too, as well as everyone else. It's just 1 client that can't get to it. There's no router or firewall, and they can access any other site I point them to (no matter how obscure)

[TCH-Don]

How long has this been happening?

 

You could open a help ticket

with your location and any other info that you think will help them to look at this.

[vertekal]

I'm not sure how long it's been happening, since about a week or two ago they tried to access our site for the first time.