Iki Posted November 10, 2004 Posted November 10, 2004 Hi all... I've been trying to tracert from my home to TCH, but I can't get past my own router. The connection goes computer, router, cable modem, and out. I've got separate accounts on server 74, 75, and 78. I can get to the sites just fine, but sporadically 78 crawls. (I've got a support ticket open on it, but most of the time it fires back up after a bit of time has passed, making it difficult to troubleshoot.) While I was trying to figure out what the deal with that is, I read about doing a tracert, so I tried that. The trouble is, I only get two hops from my computer - which I'm pretty sure is jumping from my computer to my router and stopping there, no matter which server I try to hop to. It seems wrong that I can only get two hops, but I can reach the sites with a browser just fine. The only thing I can think of is my routers got some super secret firewall thing built in and the tracert doesn't go through it. If the slowdown on 75 is my ISP's fault, I'd like to be able to report that to them, although it seems strange that I can hit 74 and 78 with no trouble at all. I'm guessing these are colocated in the same facility since the numbers are close - and if I can hit that facility it's not my ISP's fault, right? Is this making any sense whatsoever? Quote
Madmanmcp Posted November 10, 2004 Posted November 10, 2004 It seems wrong that I can only get two hops, but I can reach the sites with a browser just fine. The only thing I can think of is my routers got some super secret firewall thing built in and the tracert doesn't go through it. Yes, this "super secret firewall thing" is called NAT (Network Address Translation) and is built into most routers now and acts like a firewall. You are basically on a separate local network and assigned and IP by the router and all computers behind the router are protected from the rest of the internet. To run a tracert use an outside service with your browser, there are lots out there. h_tp://www.samspade.org/t/ or ht_p://www.tracert.com are the ones I usually use. Quote
Madmanmcp Posted November 10, 2004 Posted November 10, 2004 If the slowdown on 75 is my ISP's fault, I'd like to be able to report that to them, although it seems strange that I can hit 74 and 78 with no trouble at all. I'm guessing these are colocated in the same facility since the numbers are close - and if I can hit that facility it's not my ISP's fault, right? I don't believe the numbers will always determine the server location, at some point they at different locations and that could be at server 76 Now slowdowns could be several different reasons and the best way to find out why is to submit a help desk ticket and let them investigate. There could be a routing issue somewhere on the internet between you and the server. There could be a datacenter routing problem specific to the one server. There could be someone on your server with a runaway script which is locking up just your server. A Tracert could tell you if there is a delay somewhere between you and the server. Quote
Iki Posted November 11, 2004 Author Posted November 11, 2004 Thanks for the info and the tracert web addresses. About the support ticket, they said "the server was swaying". I'm not sure what, exactly, that means. Is that a load problem, or a hardware problem? Not a clue. But I'll try the new tracerts from home when I get back there later. Thanks again! Quote
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