On yourhostsucks.com, there's a discussion about my previous host (which does suck). There's also a forum where you can post about hosts that don't suck. This is my reply to someone who asked about my recommendation of TotalChoice:
This is about my TotalChoice experience (and I am *not* am employee of TotalChoice)
Because I was so burned by FeaturePrice and their non-customer service, I was quite concerned about customer service/tech support for wherever I moved my hosting to.
Before signing on with them, I went to their website to check out their customer service. I tried to "chat" but it said the on-line tech wasn't available, leave a message. So I left one, asking some lame question (like "Do you support FP2002 extensions?". I got a reply ("Yes") in less than 2 hours. I tried it again another time (a different day) when the on-line tech was available, and got a response immediately. (less than 30 seconds connect time, and then an immediate "what can I help you with?" I asked some other basic question--I was really just checking to see if they were really available. And they were. (That was in the middle of the night, I think.)
I can't tell you for certain how quickly I got a "you're signed up" email, but I know it was fast enough that I didn't think about it. (under 6 hours certainly)
After I signed up, I uploaded my site using the IP address before the domain name change had propogated. Unfortunately FP didn't deal well with that, and screwed everything up. I did an on-line chat with the tech guy (*immediate* response). He offered to reset my site, so I could upload again starting fresh when the domain name had propogated. For that, he asked that I submit a ticket. I did, and with an hour or two, had an email response saying it had been reset, *and* he included the server output so I could see exactly what was done.
When I had questions about how SpamAssassin worked, the tech guy didn't give me quite as precise answers as I had hoped for, but he was *there*.
Somehow, I screwed up my default mailing address catcher. For that one, the chat tech did ask if I could check back later. He was helping 9 people who had critical issues. About 2 hours later, I checked back with the chat tech guy, who walked me through what was there--and resetting it. (Trivial to do, but I didn't realize it was broken.)
I asked one of the chat techs if he could recommend a PHP/MySQL reference. He said he wasn't able ot recommend a good reference, but that he knew a couple of the other techs were more familiar with it, and if I posted to the forum, one of them would answer. I did post--and he was right.
I set up two other domains with them--both were set up within a couple of hours.
I had SPAMCOP bounce an email I sent, saying it had come from an IP that had too high of a spam rating. I IMd the Yahoo! tech right away, sent him the SpamCop URL, and said "I'm on it". You can see the results of them identifying that spammer on their reviews on findmyhosting.com--they cancelled the guy's account, and he gave them a bad review. (He'd sent over 45,000 mail messages in one day)
You're right--there's no toll-free #. But FP has one--and we all know how useless it is.
But you don't have to believe me--just check out their chat techs--ask a few questions. Send them an email and see how long it takes to get a response.
Read the on-line forums--which you can *see* that their techs answer questions and participate.
Go to findmyhosting.com and read their reviews.
This is the way hosting ought to be.
--Beth
(www.bweiss.com)