runninghorse Posted April 27, 2004 Share Posted April 27, 2004 Ok, this may get heated, so I'm going to forward it by saying that there's alot of he-said/she-said stuff here, but I'm ultimately trying to get to the bottom of this, mostly so I can understand it and prevent (?) it from happening again... I have been a happy customer with TCH since December. I couldn't have asked for a better host, better services, better support, etc. So a few weeks ago when a friend asked for a reliable host for a client of hers, I didn't hesitate to suggest TCH. She promptly gave her client the name and website for TCH, and that was it. He ( the 'client') was left up to register a domain and purchase hosting. *SOMEHOW* he managed to get his hosting through the domain registrar (which was TCH) but the hosting was NOT via TCH. (He signed up for the "Junior" plan, which I know TCH does not have.) So then he turns over his "info" (what he's signed up for and his account stuff) to my friend (who doesn't have alot of knowledge or experience in domain name and hosting administration either). She starts talking to me about the "Junior" plan and I tell her that her Client is NOT hosted w/ TCH. So that's where it turns into a nightmare. She's logged into his account, and everywhere on the support pages and everywhere else, it says TotalChoiceHosting. I figure it's the domain partner, and how the Client got hosting thru them instead of with TCH, I guess we'll never know, but he ended up wanting a refund. At this point, my friend is totally ticked at TCH, because her stance is that everywhere she went it said TotalChoiceHosting. She did screenshots and showed me, and I saw it too, so I don't know what was going on. She says she tried to log support tickets, and it went straight through to TCH's support site, so therefore it 'has to be TCH". I emailed and even callled Bill lto find out what was going on, but he was out of town that weekend and everything happened so fast I still don't know what happened. Well, fast forward. They got their money refunded (via this other company) and now have purchased hosting elsewhere. So my friend wanted me to upload some files and I started looking into things and found out that the DNSs are still pointing to SECURESERVER.NET, and they need to be changed to their new host. I tried logging into the account (thru TCH's domain names link) and it tells me that the account doesn't exist. So now I'm totally confused, and I have to argue with my friend almost every time we talk about this. She still thinks TCH was at fault, and the one thing I agree with her on was that the name "TotalChoioceHosting" was plastered all over everything, and for someone who doesn't know what they're doing, I can totally understand how they'd get confused and even purchase the wrong thing. So does anybody (Bill? Rick?) want to shed some light on this subject? When I do things for clients of mine, I do everything myself. That way I know what goes wrong if something does (but it usually doesn't). But I wish I could have something to say to my friend when we get in an argument over this issue. Ramsey Quote Link to comment Share on other sites More sharing options...
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