Email Server Problems Help!

[Kaula]

I had a guy call in this morning and he wasnt able to send emails. Checked all the OE settings (xp) and everything was fine and he still couldnt send. no AV/FW. Created a new identity and setup the email account again (he had 4 email accounts in the other one) and he still couldnt send emails. He can recieve just fine. Theres no error message and all the emails he tries to send gets put into his sent folder and are removed from his outbox folder. For shoots and giggles I logged into his web based email program and tried to send. Same exact problem, it says its sent and gets put into his sent folder. Yet the recipient recieves nothing. I setup his account in my outlook on my machine and the exact same thing happens. His wife can send/recieve her email fine in OE and on the web with the same dial up connection. When I check the server logs I see nothing out of the ordinary. I've never seen anything like this, especially with OE and webmail having the same problem. Can anyone out there shed any light on this?

 

 

(the problem is only with one email address and we are tried multiple recipients, aslo TA2004 mailbox had the same problem sending as OE and webmail)

 

this is with an earthlink ISP and email nothing to do with tch Thumbs Up

 

 

Edited a word for family friendlyness

Edited April 16, 2004 by TCH-Rob

[Madmanmcp]

Well the first place I would check is Earthlink .

 

Try their Network Status page:

http://support.earthlink.net/harvest_inc/S...status_pop.html

[Kaula]

hehe i know, im the guy at earthlink that he called

i submitted a single user problem ticket to some higher level techs, but i know they never let me in on the solution

[Kaula]

so nobody has an idea as to whats happening?

was hoping someone here had some experience with server side settings and could tell me if it was possible to turn off the smtp functionality of an email account.

[Kaula]

I found out what had happend, incase anyone was wondering, we had taken down the email servers for maintnence and apparently from what Ive been told, one of them didnt completely load up all the way and it chopped off a list of people. Sounds a bit fishy, but hey i dont know anything about servers/software.

[Madmanmcp]

one of them didnt completely load up all the way and it chopped off a list of people. Sounds a bit fishy, but hey i dont know anything about servers/software

 

Well I am not sure about the list being chopped off but when servers are rebooted the "services" are sometimes not always started and need to be manually restarted.

 

Good to hear things are working again.

[TCH-Rob]

one of them didnt completely load up all the way and it chopped off a list of people

 

Well when MindSpring merged with Netcom just before you merged with them we lost all of the "D" accounts, those that started with the letter D. I believe it That merger was part of the reason I left, that and they took the beer away.