karlfranz Posted March 26, 2004 Share Posted March 26, 2004 What I should do to upgrade? Quote Link to comment Share on other sites More sharing options...
cmuskett Posted March 26, 2004 Share Posted March 26, 2004 I'm sure if you put in a help desk ticket, the link is at the top of the forums, that someone will help you out quickly! Quote Link to comment Share on other sites More sharing options...
ThumpAZ Posted March 26, 2004 Share Posted March 26, 2004 Charlotte has it correct. Just open a help desk ticket and they will get you all setup. Quote Link to comment Share on other sites More sharing options...
karlfranz Posted March 27, 2004 Author Share Posted March 27, 2004 If I make a payment now to upgrade my hosting plan , and TCH cancel my old hosting account, when will my new pagment start and when will my old pagment last? Beside,will my files and folders in my old hosting space be deleted after the upgrade? Quote Link to comment Share on other sites More sharing options...
ThumpAZ Posted March 27, 2004 Share Posted March 27, 2004 Depending on the server load, you may very well stay in one place and everything will still work the same. Otherwise, TCH will transfer all of your existing site to the new location, so everything will still work. But you may experience a bump in service due to propagation within the TCH realm (I don't believe that you will have to deal with total refresh of DNS). If you are moved, all files will be moved, so you will not have to be concerned with the old webspace. As I understand it, you will be prorated for the difference in hosting plans when you upgrade, and your payment date will change to reflect your signup for the new plan. The folks in billing will be able to better assist you with this. If you want to open a Help Desk ticket to get exact answers from those folks, they would love to hear from ya Quote Link to comment Share on other sites More sharing options...
HCSuperStores Posted March 27, 2004 Share Posted March 27, 2004 Hey there TCH-Glenn, I don't mean to point out any flaw in your info, but I think I read something about pro-rating somewhere and that they don't do it. In a nutshell I think they said "plan it close to the end of the month'. Now would be a good time! Maybe I am wrong or what I remember was talking about something else. But I am sure that I read that somewhere .... Now, if I can just find my socks .... Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted March 28, 2004 Share Posted March 28, 2004 HC, Glenn is correct. The pro-rating applies to unused months already paid for. this is the way I believe it works. If you sign up in jan for the $4 a month account and decide on march 26th to upgrade to the $5 a month account, your billing will be cancelled and a new billing will be started for april and the unused already paid for months on the old plan will be credited to your account. but you need to submitt the help ticket to billing for the final details. Quote Link to comment Share on other sites More sharing options...
ThumpAZ Posted March 28, 2004 Share Posted March 28, 2004 (edited) As I sit here at nearly 4AM, and readin' through the forums before I finally nod off for the night, I re-read the entire TOS (that shoulda put me right out ) In there it does not state anything about refunds other than the first 30-days thing. Since I was not lights out after that, I went into the FAQ's and poked around in there, but still no sleep. over on this page: http://www.totalchoicehosting.com/help/billingpage.htm It does state that they are no longer prorating remaining days in the billing cycle due to the paperwork mountain it can create (there are a lot of folks that do upgrade their plans, so it adds up fast) Any existing customer that wishes to upgrade a monthly hosting package to a new monthly package -1. Will be issued a invoice for the monthly plan that they wish to upgrade to. 2. Once this invoice is paid there account will be upgraded and the old billing will be cancelled. 3. We will no longer pro-rate the days left in any existing plan, it is creating to much paperwork. So if you want to upgrade try to plan it at the end of your billing cycle. Soooo... HCC got me on this one, when dealing with month-to-month customers. Good catch HCC Edited March 28, 2004 by TCH-Glenn Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted March 28, 2004 Share Posted March 28, 2004 So its best to submit a ticket to billing for the best results. Thank you HC, your memory is better than mine Thumbs Up Quote Link to comment Share on other sites More sharing options...
HCSuperStores Posted March 28, 2004 Share Posted March 28, 2004 My memory was geared toward the remaining days. I think I read something about someone who was paying monthly and upgrading a month-to-month plan. For those who pay advance for a year, I bet that is a different story. I would assume that they would pay the rest of the plan for the year up front. i.e. if someone upgradded from a $4 plan to a $5 plan with 6 months left, and had already paid up for a year, then we would want them to submit a payment of $6 to pay for the remaining 6 months of their new plan. Just my estimation/translation. I don't prorate for my clients either. It is a major pain!!! Quote Link to comment Share on other sites More sharing options...
karlfranz Posted March 29, 2004 Author Share Posted March 29, 2004 Hello, I have put a help ticket and TCH Guru Mitch Keeler told me to make payment on the new plan and then update the ticket, I made the payment now,however,the ticket was closed,so I can't update it. Quote Link to comment Share on other sites More sharing options...
TCH-Rick Posted March 29, 2004 Share Posted March 29, 2004 JUst reply to the ticket and it will reopen. We close tickets so that we can easily see them when they are reopened. Quote Link to comment Share on other sites More sharing options...
karlfranz Posted March 31, 2004 Author Share Posted March 31, 2004 Where can I have a look at my billing info? Quote Link to comment Share on other sites More sharing options...
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