Jump to content

My Web-host For Work Sucks!


savaka
 Share

Recommended Posts

My web-host for work (I won't say who) just completely sucks. No it is definitely not TCH. I won't say who just because I don't want to start a battle here or anything. But I do want to rant. Customer service with these guys is a royal pain in the neck, and they don't even answer questions you ask them. Plus it's expensive as all get out. I'll be moving our domain here in the near future (we're not ready just yet cause our pages are .asp pages) but for now gawd I hate dealing with these idiots!!

 

All I wanted to know was where I can find a list of our email accounts we're using with our domain. We've got about 6 or 7 of them, but when I log in as admin, only 2 are listed. Yet I am positive that at least 2 more are functional and active because we've got those 2 set up to be forwarded. One forwards to an earthlink account and another forwards to a hotmail account. Well, we want to leave the earthlink and hotmail accounts altogether, and set up mail only with our domain name. (Sounds reasonable, right?) But when I log in as admin and try to find where to configure these emails, none of them are listed as active or available - only 2 (admin and a test one) are listed!

 

So with our web-host, they have this ticket-system for contacting tech-support which I absolutely loathe. You fill out a 'ticket' and fill out a bunch of drop down boxes to clarify your issue, then finally type out your problem and submit the ticket. Well these tickets RARELY get answered the same day, usually by the next work day. I filled out a ticket about my problem with email accounts not showing up in admin even though I know they are active. Also included with that ticket was another question I had ... well they solved that side question but completely avoided my main problem which is that I can't configure all these email accounts because they're not showing up in my admin area like they're supposed to. That question was entirely ignored!! And then they say "ticket closed, please contact tech support if you need further assistance". Well "contacting tech support" means basically submitting another ticket. Grrrrr. What you can also do is 'reopen' a closed ticket, and submit more information, which I did that, and even though they answered within about 6 hours, they STILL didn't solve my problem. They are telling me that I only have 2 active email accounts, when I have told them twice now that yes indeed I have more than those 2 accounts - I know this because I can send the emails to those other accounts and they are indeed being forwarded to the earthlink and hotmail accounts! You can send mail to with them!

 

So I had to re-open that ticket yet again, just to get some information on this one single problem! It will likely be not until tomorrow that I even get anywhere with these people!! And that is way way way too long for a web-host to resolve their customer's email problems.

 

All I want to do is stop the forwarding on a couple accounts and at that point reconfigure my email client. That's all. How utterly difficult can a web-host possibly make it to do so on their customer?

 

*sigh*

 

/rant off

 

OK I feel better. Thanks for listening. I will be bringing our business over to TCH in the very near future because I see you guys actually value your customers (what a concept) and you give them the quick attention they sometimes need. As I have learned, some web-hosts don't.

Link to comment
Share on other sites

savaka -

 

C'mon over, grab a Mt. Dew, chill for a bit and breathe. B)

 

You will get treated like family here - I can attest to that personally. MY computer crashed, it was MY problem, submitted a help ticket to verify whether or not I needed to do anything on the TCH end because it was a very nasty virus attack that generated some squirrely e-mail.

 

Start to finish - 10 minutes tops, and all with a smile and best wishes.

 

Then there's all the help and moral support other family members have been giving while I try to dig myself out of this tar pit.

 

We'll be waiting for you when you get here - in the meantime cruise the forums, gather information, ask questions, get to know us, let us get to know you! :D

 

 

Rock Sign

Link to comment
Share on other sites

I wholeheartedly agree with ninepatch. I've submitted a few tickets, and while converting a non-believer to the realities of life at TCH, I demonstrated how fast they are by pulling up my ticket history. I think the longest it took for me to get my issue resolved was 9 minutes.

 

It can be even faster if you just have a question and use the forums here.

 

Rock Sign

Link to comment
Share on other sites

oh my god - our website is now completely gone. You go to our link and there is a generic error page with instructions on how to upload your website. We've had our website online with them for around 5 years now!! Today it's gone, all because they tried to fix my email problem! These people are total morons!!! Arrggggggh!!!!

 

How soon can I sign up with TCH? I've HAD IT!!!!

 

Oh - and they STILL haven't fixed my email issue!!! It's been 2 days now!! Why oh why do we have to have asp pages (and an Access db). I am still a programming n00b and I don't know how I'm going to convert to php yet. Plus I will need to set up a shopping cart with osCommerce.

 

*sigh*

Link to comment
Share on other sites

LOL check this out (it's getting funny now) - I got a reply from tech support. (Wow it only took an hour!)

 

The explanation for our website suddenly going down is this: "sorry for the inconvience ... there are no contents on your site please upload your site from backup if you have anymore questions or need further technical assistance please do not hesitate to contact us."

 

Ummm so where'd my site go?????? Hello it's been there for FIVE years and now the contents are gone, just because you had to fix my email?? Geezus Lord help me with these people! LOL!

 

I'll be signing on with TCH soon. Real soon. (I do have a personal website here already, it's how I know TCH is soooo good!)

 

Rock Sign

Link to comment
Share on other sites

You aren't by any chance with ProHosting, are you? I had the same thing happen a day after I signed up for a free site, then I couldn't even upload anything anymore. I had wanted to convert to a pay site but their complete lack of customer support told me they weren't worth the trouble.

 

I'm glad it happened as it brought me here. :)

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...