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My computer was stolen on a recent trip so I've been busy changing passwords. Got my new computer (laptop) and decided to use OUTLOOK instead of Outlook Express. When I go to put in the info for my email account, it doesn't work. Please help. For sending and recieving email I use "mail.2helpout.net", for my web site. I've changed the passwords so I know the name and passwords are correct. What am I doing wrong. For the account I put the full email name.

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Did you try username+2helpout.net for your User Name?

 

(replacing username with the name you set in cpanel)

 

Another thing to check: did you make sure that you used the same cases in cpanel and in Outlook? The servers are case sensitive - so if you set up the name "evanginc" it has to be "evanginc+2helpout.net" in the User Name. It can't be Evanginc or any such thing - cases must match - same goes for passwords. =)

 

Also, did it give you any specific error? That would help to find the problem.

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Did you try username+2helpout.net for your User Name?

 

(replacing username with the name you set in cpanel)

 

Another thing to check: did you make sure that you used the same cases in cpanel and in Outlook? The servers are case sensitive - so if you set up the name "evanginc" it has to be "evanginc+2helpout.net" in the User Name. It can't be Evanginc or any such thing - cases must match - same goes for passwords. =)

 

Also, did it give you any specific error? That would help to find the problem.

The message is that the email server cannot be located.

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Is mail.2helpout.net what was in your setup email? is it your primary domain?

 

I ask because I note that you have a site at www.evanginc.com - if that is your primary domain it may be mail.evanginc.com as your server....

 

But I would go by the initial set up email that you received. Beyond that I wil defer to someone with more access to troubleshoot. =)

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