Why No Answer

[nuenrdesinez]

I have sent several emails regarding this problem and Mitch has responded back although the last reply i heard was 2 days ago and that he was gonna turn it over to the general manager.

 

I have paid my hosting and domain fees and gave the code the bank gave me. Still no site. What else do I need to do? Now after the last email from Mitch which as I said was 2 days ago and him telling me it would be turned over to general manager I got a invoice sounding as if I have had service and as if I am behind on payment. I don't know what else to do about this. Is there a number I can call to talk to someone directly regarding this? Below is a copy of the letter....

 

[Payment Reminder]

 

Dear Renee Goldberg,

 

This is reminder # 1 for due payment for services provided by TotalChoice Hosting.

 

Notice: Not paying outstanding depts will cause suspension of all provided services.

 

Invoice Amount : $5.86.

Invoice Due Date : 2004/03/01.

 

You may login to view your invoice(s) online here: https://ssl.totalchoicehosting.com/modern/

 

Thank you,

 

Billing Dept.

TotalChoice Hosting

Date: 2004/03/03

 

 

Generated by TotalChoice Hosting.

[4.1.2 Build 1c Z]

[Head Guru]

Check your email, I answered your ticket.

 

If you dont respond to our inquires we cant process your account.

[nuenrdesinez]

Okay and thanks I am sorry you must of replied after I checked my last email. I am sorry for the misunderstanding.

[Head Guru]

No need to be sorry.

 

Andy is on your issue now. Should be fully solved in the next 15 minutes.

[TCH-Andy]

Hi,

 

Sorry, I was a bit slow, and slightly over the 15 mins. Your welcome email has been sent, and it should all be working fine.

 

Any problems, please let us know via a support ticket.

 

Andy