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What Would You Like To See At Tch?

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3) Offer IMAP email.

http://www.totalchoicehosting.com/web-hosting-smtp.html

SMTP, IMAP and SendMail support is here!

Total Choice Web Hosting provides each client with their own SMTP mail server. In addition, we offer support for Sendmail, a popular Unix-based implementation of the Simple Mail Transfer Protocol (SMTP). For the advanced unix user we also offer full support for the IMAP protocol. Total Choice Web Hosting believes in giving the client total choice in the transfer of your mail.

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OK, I'll submit a help ticket to get set up with IMAP.

 

Thanks,

Gabe

 

P.S. For anyone interested in benefits of IMAP, I just posted this.

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1) I'll look into the space notification, as far as back ups go, they can be downloaded directly to your PC. We already do weekly and monthly back ups of all client sites. Allowing backups to be stored, even temporarily outside your alloted space could create more problems than it solves.

 

2) Additional space can be bought, or account can be upgraded, for the most part just upgrading from one level to the next is a significant boost in space and bandwidth without a HUGE cost.

 

3) someone already beat me to the IMAP one :)

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My only suggestion: Update horde! For reelidentities we're looking for a good groupware platform, and horde seems to have everything we need - except the version that TCH is running doesn't have a lot of the features touted on the website as being in their new versions. We really need to be able to send invites to different events (instead of using evite.com, I'd rather keep it all local on the site.) Also the new version allows shared contacts, shared calendars, and many more modules are now available.

 

I've only realised this this morning, so I have never asked about it in the past. :) I've been trying to install it myself, but it appears that some sort of shell access is needed to install some librairies. (which of course, is not available at TCH.)

 

Does this seem doable? I can't see the version of Horde you are currently running, but I would guess it's kind of old. (The latest version of Horde is from september... the calendar (kronolith) was updated in January.

 

Many thanks! I hope you consider this!

 

Vincent

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We would love to have the newest version of Horde as well but the Webmail applications are a part of CPanel and the newest versions are not supported by Cpanel yet.

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Before I ask anything, what you offer is great. Anything else is just "butt'a".

 

As a reseller, there are some things that I wouldn't mind seeing:

 

1) I have to check to be sure it doesn't exist already BUT if it doesn't: Ability to tie directly into Cpanel so scripts can add things (e-mail accounts, domains, etc.)

 

2) I am deathly afraid that a client, or future client, of mine might misuse their e-mail accounts. If I could limit the outgoing volume to prevent this I would love it. Sometimes people get weird ideas in their head about send 100's or maybe 1000's of e-mails. I'd like to stop them before it happens. I talk to EVERY client about spam and make them realize that this is a DEAL KILLER with no apologies. But people are people and human.

 

I do miss SSH ... but I know that's a thorn. :)

 

3) You might use your moderators to build a knowledge base. As questions get asked, and answers are made, put the information in a continually expanding, but organized, knowledge base. It might reduce the questions of the forums. Forums are a good start, but the information gets hard to manage.

 

Honestly there isn't much I can ask for. I chose TCH because they already HAD what I wanted. Kind of hard to go up from there!

 

Thanks for the opportunity to suggest something! Thumbs Up

 

Bill

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We would love to have the newest version of Horde as well but the Webmail applications are a part of CPanel and the newest versions are not supported by Cpanel yet.

Would it be possible get someone at TCH to install the newest version on my account?

Say, under a horde directory in my public_html directory? I can supply the archives. I totally understand the security reasons behind not offering shell accounts, but this is something that I could do with my eyes closed with it - so I'm left to beg and plead here in the forums for some assistance! hehehehehehe :) I understand if this isn't possible!

 

 

Thanks for any help,

Vincent

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As a reseller, there are some things that I wouldn't mind seeing:

 

1) I have to check to be sure it doesn't exist already BUT if it doesn't:  Ability to tie directly into Cpanel so scripts can add things (e-mail accounts, domains, etc.)

There is some limited account management you can do (as a reseller) using the Accounting module [PHP] [Perl]. I haven't had a chance to play with it yet myself. You will need to setup the remote access key in WebHost Manager before using the modules. It doesn't appear you can use it for email accounts, but you could for web hosting accounts.

 

Also, TCH has created kind of a mini knowledgebase with their FAQs.

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There is some limited account management you can do (as a reseller) using the Accounting module
 [Perl].  I haven't had a chance to play with it yet myself.  You will need to setup the remote access key in WebHost Manager before using the modules.  It doesn't appear you can use it for email accounts, but you could for web hosting accounts.

Yes, there is something there, but only at the WHM level, not the CPanel level. So adding an e-mail account, sub domain, domain, etc. are not accessible.

 

The FAQ is really good. I think a knowledge base idea just goes beyond it and organizes information like this forum. Maybe they could add more on the FAQ or create something unique.

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We have loads of knowledge like the FAQs, you just got to know where to look! :) We have the tutorial section on the forums here and also the help site is a good place to get information as well. :(

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Ok .... maybe I'm just new here and haven't seen everthing.

 

There's sooo much ... it's a project just keeping up with the forums! I'll try to be a little more observant.

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Ok .... maybe I'm just new here and haven't seen everthing.

 

There's sooo much ... it's a project just keeping up with the forums! I'll try to be a little more observant.

No... I think you have valid points. The help stuff is spread around quite a bit.

 

I wasn't trying to devalue your requests... just pointing out some of the stuff I knew about in case you hadn't discovered it yet.

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I would love to have secure FTP. Having to upload files using secure cPanel is a pain. Using an unsecure FTP application can be scary. I hope having "secure FTP" is not related to SSH, which I know TCH had to stop using.

 

More Smilies would be nice! :)

 

Mark

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What are you uploading that requires a secure FTP connection? May I ask? I'm just curious. If you are uploading it to a public server I don't see the point. I guess that's why I am asking.

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What are you uploading that requires a secure FTP connection? May I ask? I'm just curious. If you are uploading it to a public server I don't see the point. I guess that's why I am asking.

Every time you connect to FTP your files to your server, you are passing your login and password over the internet in plain text.

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You know, I considered editing my post right after I read it for that very reason. Thanks BG.

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:Nerd: I didn't realize that ... your ID and pass are just plain text via FTP.

 

I've never thought about it before though. Yikes! Good to know!

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It still takes a compromized or mischievous host between you and the server for it to be captured. However, it's a good reason to periodically change your passwords.

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Bruce,

 

I am uploading cgi & php scripts that I want to remain as secure as possible. I also don't want my user name and password to be intercepted. I have FTP applications that can use secure FTP and I have been hoping TCH would purchase/install secure FTP.

 

Mark

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MySQL data base and user creation:

Many users had a same problem - read the forum

messages - which could be eliminated by

several lines of minimal instruction:

 

The created use and the created

DB name have to be linked together.

 

This is evident if you did it once.

Otherwise it is not evident,

and it can take hours to find the reason

why OSCOMMERCE or anything else

does not work,

the error messages are as usual for MySQL and PHP,

hence good guidance, but sometimes

no clear error location...

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Are there any form of secure authentication system running for the email services at TCH? It would be cool to see that available for us. :)

 

Rock Sign

SSL SMTP is on port 465

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To add to that...

 

Secure SMTP: port 465

Secure POP3: port 995

Secure IMAP: port 993

 

Available on all the servers.

 

Not to mention secure webmail:

 

https://******:2096/

Edited by TCH-MikeJ

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Thanks Mike, I looked for your other post where you supplied that info but couldn't find it.

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Thank you very much for the port numbers. They've helped me configure my email clients successfully. If I may, may I ask which authentication system does TCH POP3 servers support, if any? This has boggled me for awhile and is in my email client settings.

 

Regular - this is a simple authentication mechanism that requires an e-mail client to send a username and password to the server. Username/password data is sent in cleartext form, which could be easily intercepted in transit. This authentication mechanism is supported by most RFC-1081 compliant mail servers, e.g. mail servers that support basic POP3 features.

 

MD5 &APOP Challenge/Response (RFC-1939) - this authentication mechanism avoids passing a cleartext password over a network. Instead of sending the password as cleartext, the e-mail client sends a non-reversible digest (produced by the MD5 cryptographic hash function) of the password concatenated with a unique random string (Challenge String) received from the server. Any exposure of the digest that is sent during the APOP authentication cycle does not introduce a risk, even for e-mail clients that connect frequently to POP3 servers to check for new mail, e.g. every five minutes. Please note that this authentication mechanism may not be supported by all POP3 servers.

 

MD5 &CRAM-HMAC Challenge/Response (RFC-2095) - this authentication mechanism is an improvement over the APOP standard. It also follows a Challenge/Response scheme, but uses HMAC (Keyed-Hashing) instead of the simpler digest method. While APOP requires that both the client and server systems have access to the password in cleartext form, HMAC offers a method for avoiding such cleartext storage while retaining the algorithmic simplicity of APOP in using only MD5, though in a "keyed" mode. Another reason to choose Keyed Hashing is the greater security imparted to the authentication of short passwords. Please note that this authentication mechanism may not be supported by all POP3 servers.

 

Token MD-5 CRAM-HMAC Challenge/Response - this is a hardware implementation of the CRAM-HMAC Challenge/Response (RFC-2095) authentication. A special non-replicable hardware token is used to store the password and to produce the Keyed Hashing. When this authentication mechanism is used, the password will never be exposed at the client side. Once stored, the password cannot be extracted from the token and it is never transferred into the computer where the e-mail client is running. This way, no software (including Spies / Trojan Horses / Viruses) can intercept or otherwise retrieve the password. A mail server administrator may give the user a token that has already had the required password stored on it, so the user won't know and won't need to know the actual password. Utilising the feature that tokens can not be replicated, only the physical owner of the token will have access to the mail server, provided that he or she knows the token's PIN. All POP3 servers that support the MD5 &CRAM-HMAC Challenge/Response (RFC-2095) authentication method support this authentication mechanism.

 

Also, one of my earlier difficulties made me wonder if it's possible for a symlink creation feature to be added in Cpanel. :(

 

Rock Sign

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Also, one of my earlier difficulties made me wonder if it's possible for a symlink creation feature to be added in Cpanel.

 

Yes, this would be nice. However, I think there is a way to do that with a cronjob if you know the linux command. Run it once with the cronjob and then delete the cronjob.

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Here is what I would like to see, although this is more of a cpanel issue than a TCH issue.

 

As a reseller, I use the feature manager to restrict the cpanel of clients to only certain things, like add/remove mail accounts mainly, if I am managing their website. If they manage their own website, of course they get the entire cpanel.

 

Anyway, on the restricted cpanel, whenever I need to do something that is in their cpanel, like database or subdomains, I have to go into whm and edit their account to full cpanel, make changes and edit their account back to restricted cpanel.

 

It would be nice to have the restricted cpanel when they login with their username and their password, and then get the full cpanel with I login with their username and MY password. Currently when I log in with their username and MY password, it is the same restricted cpanel, although it does tell me "Warning: you are logged in with reseller password", which is nice.

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In cpanel, it shows disk-space used and disk-space available. That is nice.

 

It shows bandwidth used, but it would be nice to show bandwidth available as well.

 

People forget how much they have total, and currently it only shows how much is used.

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If you want you can submit a Feature Request to cPanel.

Feature Requests

Feature requests are handled by our Bugzilla now. Please enter them as enhancements to the system.

http://bugzilla.cpanel.net/
This site allows both users and developers as well as other interested parties to submit and track bugs and feature requests.

I have no idea how well they monitor this but it would be the best place to start.

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More disk space would be great! Considering the cost of Hard Disks these days, it should be easy. I just got a mailer from my previous host stating that they've increased user space from 50MB to a whopping 1000MB per account!!

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More disk space would be great! Considering the cost of Hard Disks these days, it should be easy. I just got a mailer from my previous host stating that they've increased user space from 50MB to a whopping 1000MB per account!!

Out top plan is 2000Mb on virtual hosting.

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I would like to see a better deal on the reseller plan.

 

Right now I have 3 accounts, maybe a 4th coming, which I would like to combine into a reseller account. I appreciate I have to pay something for the convenience and flexibility of the reseller package, but if I combine 4 $4 accounts into a reseller account, I instantly lose almost half the disk space and more than half the bandwidth, and costs me more!

 

Rick :)

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I cant speak for how it is but do you need all of that space? Remember, a reseller plan means that you can have as many domains as will fit in the space you have. If each one of those runs a database and a script or two, could you imagine the server load if it were full of little domains executing those scripts all the time? I imagine none of my sites would perform properly.

 

Remember, things are the way they are for a reason. This is budget hosting so Bill isnt holding out for more money.

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Thanks for the reply Rob. I accept TCH is good value, that's why I am here! I just wish it did not seem such a disadvantage to switch to a reseller package. Anyway, perhaps in time....

Rick

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Havent seen an answer on the addition of Fantastico.

 

Anyone?

Not any time soon.

I assume it has to do with the scripting, right?

 

and since I am here, did Invisions changes to the ToS and pricing have an affect on why you removed it from cPanel?

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Invision is still available. If it is not visible in your cPanel please open a support ticket and they will fix it so that you can install it.

 

The version in cPanel is not the most recent. I think it's either 1.2 or 1.3.

Edited by TCH-Bruce

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