Problem w/nameservers

[Gendail]

Heya! I recently signed up with TCH and so far I have no complaints with setting up my website, smoothest transition I ever experienced

 

I do, however, have a problem:

 

I have set my nameservers to point to the entries that were sent in the welcome message. But my domain (www.phantomknight.com) is not found. At first I thought this was an error on the side of my registar but we have since resolved any possible issues on that side (or so I am lead to believe) It has been about 2 weeks and still the domain does not seem to exist

 

If I try to execute a "whois" from whois.net, it shows my domain as being unavailable but it will not pull up a report on it, I constantly get errors.

 

If I do a "DNS Lookup" from my Cpanel it shows phantomknight.com as having the ip address that TCH assigned it. Although I receive this message under "Zone Info":

 

Host phantomknight.com not found: 9(NOTAUTH)

; Transfer failed.

 

Hope I explained all this clear enough

 

Any ideas?

[Junior]

The nameservers do show up on a whois search.

 

Please go to the help desk and submit a help desk ticket to get this looked into. Please make sure to include

the login and password in the request.

 

Thanks,

 

Tony

Tech Support Team

[Gendail]

Ok thanks,

 

Submitting it now.

 

And thanks for the quick response