old dan Posted December 26, 2003 Share Posted December 26, 2003 Hi guys, I already have one account with you and am extremly happy with it. So much so I'm ordering another. Thumbs Up However I'm having a little trouble. I fill out the form and it recognizes me as a current customer. Which is all good. But then it doesn't know my password. I use the same password I use to login to my cpanel with. Is that wrong? Also, I ordered the year package. Am I not eligible for that? It's no big deal if I'm not, I'll gladly pay for another months hosting. It's well worth it. Rock Sign I'll be out returning Christmas presents today, (that I bought for my wife ) but will be back this afternoon. Till then, take care and thanks a bunch for all your help. Dan Quote Link to comment Share on other sites More sharing options...
TCH-Andy Posted December 26, 2003 Share Posted December 26, 2003 Hi Dan, The login is different than your cpanel login info - it is the one you got when you originally signed up. You should be able to sign up for an annual payment (unless it is for a reseller account) If you can't find your old account name and password - drop a ticket into the support desk and we'll sort things out for you Andy Quote Link to comment Share on other sites More sharing options...
old dan Posted December 26, 2003 Author Share Posted December 26, 2003 Allrighty then, will do. thanks a bunch. Thumbs Up Quote Link to comment Share on other sites More sharing options...
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