TCH-Bruce Posted November 12, 2003 Posted November 12, 2003 It's been over 5 hours since I opened a help ticket and it's still unanswered. This is so unusual for TCH. One of our accounts www.siriusgt.com has been suspended and I don't know why or when it will be back up. This is a corporate account and I need an answer as to when this will be looked into. Your support and response time was the main reason I talked the owner of our company to switch to TCH. I'm very frustrated at this point. Can anyone look into this for me? Please? Quote
TCH-Bruce Posted November 12, 2003 Author Posted November 12, 2003 Thanks guys for getting it turned back on. Hopefully this won't happen again. TCH rocks! Quote
TCH-Sales Posted November 12, 2003 Posted November 12, 2003 You never had anything to fear because we never forget about a ticket or your problems. Chances are that it was a pretty deep question or problem and we had work a while before getting your problem fixed. Also remember you can always update the actual ticket if you have any questions or comments you might want to let us know while we are working on the ticket in question. Quote
TCH-Bruce Posted November 13, 2003 Author Posted November 13, 2003 Just wanted to come back and thank the TCH support staff again. It was a serious problem that hopefully is over with. This domain name is about 10 years old and it gets tons of bogus SPAM email to non-existent users of the domain. This was crashing the server. TCH has written a filter to remedy the problem with the incoming email. Thanks again! Rock Sign I would recommend TCH to anyone wanting to host a personal or commercial web site. Thumbs Up Quote
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