Guest MBS Posted January 15, 2003 Posted January 15, 2003 I host with a company at the moment who say they offer 24/7 support. I very rarely manage to bet an answer out of them within 24 hours. Do you offer 24/7 support and if so how long would I expect to wait to get an answer from your support team MBS UK Quote
TCH-Andy Posted January 15, 2003 Posted January 15, 2003 hi, I'm new around here, I signed up on Saturday, so far all I can say is that the support has been great - most questions answered within a matter of minutes From signing up, to up and running took about 4 hours from filling in the forms, to having things up and running (although it takes longer for the domain name to get round the world) I've been impressed so far - much better than the folk I was with before, who still haven't managed respond to a request to transfer my domain after 4 days!!! Andy Quote
Lianna Posted January 15, 2003 Posted January 15, 2003 Andy, thanks for the positive review. MBS, I think that you will be happy with the timeliness of response from the SNH team and family. There are multiple ways of getting support here: These discussion forums, moderated by SNH employees. The online HelpDesk Online Chat with a Guru Phone (during limited hours) Lianna Quote
Guest MBS Posted January 15, 2003 Posted January 15, 2003 Thanks, as soon as I can connect to my site (current host server problems) and take a backup of it I will be transfering it to SNH. Quote
Junior Posted January 15, 2003 Posted January 15, 2003 Great! We look forward to adding you to our growing family! If you have any questions, feel free to ask! Quote
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