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TCH-Bryan

Goose :: Server Down

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We have taken this server (goose.tchmachines.com) down for an emergency disk maintenance. We will update this forum post when the server is back online and all services restored. We thank you for your patience and apologise for any inconvenience.

 

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We have been seeing drive issues with the server over the last couple of hours. In spite of disk checks the server continues to be unstable and so we have decided to do a restore to entirely new hardware. We will be using the backup that is available on the secondary disk. The brand new server has been provisioned and currently we are preparing this server to restore the accounts.

cPanel is installing now.

 

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cPanel install and server prep are  completed.

We are starting the restore of the backups now.

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The restoration is still in progress. This is taking longer than originally expected, although no issues are detected. Our NOC team has made some changes to the setup to improve performance and restores are now progressing quicker. 
 

Thank you for your patience.

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Restoration is still continuing. Getting closer to normal.  Please hold on for further updates.

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Restore complete. The server is all new hardware, able to give you very high performance and stability for years to come. If you are having any issues, please open a ticket via our Help Desk so that our techs can check it out and assist you.

Thank you for your understanding and patience while this was being worked upon.

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