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Price Increases for all cPanel based services...

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Greetings TCH family:

As some of you have heard, cPanel announced a dramatic pricing structure change that has caused waves around the hosting industry. While they gloated about never having increased their pricing, cPanel has implemented both a significant price increase as well as an additional price/tax on user accounts.

Their announcement and follow-up update can be found here.

Their forum post can be found here as well.

To be clear, TotalChoice has never made a profit on the sale of a license. It is a little known secret that some providers, such as ourselves, subsidize the cost of the license with the price of the server; effectively selling cPanel licenses at a loss. Unfortunately, this means we cannot absorb the cost of this price change and must pass it on to the end user. That said, we're still absorbing a small portion of the increase while still keeping the previous subsidy in place.

We will be announcing new cPanel product pricing towards the middle of next week, please stay tuned. For some end users the price increase will be relativity small, however for users with oversold dedicated servers, VPS servers and or reseller accounts the increase may be dramatic. Please know that this is happening across the hosting industry, and is not specific to TotalChoice.

Price increases will be levied on invoices with due dates on or after October 1st.

As you can imagine, there has been a huge backlash in the forums and social media against this drastic change. For example, their Facebook rating went from 4.6 to 2.1 within a week!  I personally find it appalling what they are doing!

Some users may consider migrating to alternative control panels. cPanel is not the only player in the Web Hosting control panel market. We do not plan on moving away from cPanel for any of our shared platforms, however if you are using a dedicated server or VPS, there may be less expensive control panels on the market.  So if your control panel invoice is something you can not absorb, we would be more than happy to help you transition to a new panel. 

Thank you for your continued business!

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Most companies would gradually increase rates over a period of time and never give their customers any reason why. Instead, the owner and founder of TCH let us know Why and When. I believe this is the first time I've ever seen a price increase here at TCH. This owner cares about his customers. 

I'm a long time and very happy customer of TCH. Other than the amazing service and technical support I receive. One of the main reasons why I've stayed with TCH is because of the transparency TCH has had with it's customers from the very beginning. I could not imagine the CEO of ANY other Web Hosting company writing a multi-paragraph post to notify users of an industry issue leading to a price increase. I've never seen such strong morals, ethics, and transparency in a company before. Even with a rate increase I couldn't be happier to stay with TotalChoice. 

Thank you for everything Bill. I am a lifelong customer.

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