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opsman0001

Confused On Why I Am Getting Late Invoice Payment Notification

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I am just returning from being out of country for over a week and am finding late notices in my email from TCH.

 

The 1st notification is dated 3/4/2016 and says:

 

Dear Dxx Hxxxx,

This is a billing notice that your invoice no. xxxxx which was generated on 02/23/2016 is now overdue.

 

The 2nd notice dated 3/6/2016 says:

 

Dear Dxx Hxxxx,

This is the second billing notice that your invoice no. xxxxx which was generated on 02/23/2016 is now overdue.

 

I am confused because I never received any notification that an invoice was due. And I have searched every email in every email box that I have and there is not 1 heads up that my billing is coming up either. The most recent email from TCH prior to the late notices is dated 2/6/2016 with a subject of "Virus and Spam Protection now available!"

 

Can somebody from TCH please advise here in an open discussion area where the problem might be? Opening a trouble ticket only generates a vague response that usually requires excessive back and forthness. Please give it to me straight - here.

 

Thanks,

A long time customer

 

 

 

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The help desk is the way to go with these kind of issues, opsman0001. Much quicker since the staff does not frequent the forum as often as we mods do.

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"The help desk is the way to go with these kind of issues"

 

And I stand by what I said - opening a ticket only generates vague responses and excessive back and forthness. I've had enough issues through the years that I seriously do not beleive there is any accountability in the way issues are handled. Hence the reason asking for an open response from them. I'm in no hurry and can wait. The invoice is paid. Thanks for your reply.

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Please reply with an invoice number and I will look into what is going on with billing.

 

Thank you for your business.

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