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How Long For Help Desk Tickets?


LunarMagic
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I'm just curious, I'm probably just being impatient here, but usually when I leave a help desk ticket it's responded to in a matter of hours or minutes. I updated my last one with some new info and it's been a day now. Like I said, I'm probably just being impatient, I'm really excited to get started, and I hate waiting.... lol

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The response time on help desk tickets being answered depend on a few different things. Sometimes the task takes longer so get fixed or answered, so then it will take some extra time. If you ever have any concerns about a ticket, you should add a response on the actual ticket about it. Don't worry though, we always answer every single ticket that comes through the help desk! :dance:

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