lauralohr Posted December 6, 2013 Posted December 6, 2013 I maintain my own backups and have backups that are recent. The problem is that I cannot open them with 7-zip and somehow, my important files in my wp-includes have disappeared since last night. I am a wee bit panicked. I even downloaded fresh backups and they are no bueno. I know it is my responsibility to backup, but I am hoping someone can restore this one folder for me. I don't know where or how these files disappeared. UGH! Please help! Quote
TCH-Bala Posted December 7, 2013 Posted December 7, 2013 Please open a ticket to our support department (link is on my signature) with all the info so that we can check this out and assist you. Quote
Head Guru Posted December 7, 2013 Posted December 7, 2013 Please check your site now. We restored your files from our backups. Let us know. Quote
lauralohr Posted December 7, 2013 Author Posted December 7, 2013 Shut the front door! You are awesome! <3 <3 <3 Quote
lauralohr Posted December 7, 2013 Author Posted December 7, 2013 It's still broken, but that's my issues to investigate. It's a displaying website! Quote
lauralohr Posted December 7, 2013 Author Posted December 7, 2013 Alright. That's really broken. That did more than restored the wp-includes folder and my wp-content folder, plugins, themes and everything else was altered. Can I download the back up, so I can piece together what I need? Quote
Head Guru Posted December 7, 2013 Posted December 7, 2013 Yes, drop in a ticket to our help desk and ask for your lastest backup. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.