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sychen

Please, Solve This Email Problem For Me

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I am having this problem for years. I really want this to be resolved.

 

I was sending my email to accounts at domain adina.com.cn and I got the following message :

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This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

xy.ge@adina.com.cn

The mail server could not deliver mail to xy.ge@adina.com.cn. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

 

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>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

 

I brought this up to the help desk back in 2008. And they told me

 

 

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This is not a problem at our end but with the MX setup for adina.com.cn. Per RFC standards, MX records should point to canonical name hosts. But, adina.com.cn. is having an IP address in the format of a CNAME instead of a canonical name as its MX record.

 

===

;; QUESTION SECTION:

;adina.com.cn. IN MX

 

;; ANSWER SECTION:

adina.com.cn. 3600 IN MX 5 211.155.27.248.

===

 

You can compare the MX setup for totalchoicehosting.com as an example:

===

;; QUESTION SECTION:

;totalchoicehosting.com. IN MX

 

;; ANSWER SECTION:

totalchoicehosting.com. 86238 IN MX 10 spamkiller.tchmachines.com.

 

;; ADDITIONAL SECTION:

spamkiller.tchmachines.com. 86238 IN A 204.11.34.73

===

 

Please ask the dns admin for adina.com.cn to re setup the MX records with a fully qualified canonical name. For information about how to setup this you can refer the following url : http://support.microsoft.com/kb/153001

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Of course, the other part won't solve this form their side. Because, apparently, I am the only one having this problem with them.

 

Recently I am having more and more of these problems with the domain in China. Someone suggest me "just switch to Google. They have the similar services, less problems.

 

So, I try sending email to this account again, with my Gmail. There is no problem at all.

 

I am not an expert in this, but I know Google does not have this problem. So, maybe I should just switch to Google, instead of having two email accounts to track ?

 

Regards

S-Y. Chen

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The answer the help desk gave you is correct. This is an issue on the receiving side and not the mail services here at TCH. You can open another ticket with the help desk but I don't think it will help.

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But why Gmail and others do not have this problem ?

 

How can I raise this to a higher manager ? There are more and more these situations. To me, this means that I have to abandon a lot of customers with the .cn domains, with the reasons I really don't understand.

 

Regards

S-Y. Chen

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I want to remind that, back in 2007, there are similar problems of email, which the tech support insisted it was the problem from the other side. Then later your general manager agreeed TCH should resolve that problem on your side.

 

If I have not tried so many approached, I won't be so frustrated. Please, help.

 

We all know, it makes no sense to ask the customer to change their behavior for me, especially when I am the only one with the problem.

 

 

 

Regards

S-Y. Chen

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The problem with the domain adina.com.cn still remains the same, they have not set the MX records correctly as prescribed by RFC standards. Please check out the following links which describes the issue ::

 

http://www.intodns.com/adina.com.cn

http://dnssy.com/report.php?q=adina.com.cn

 

You can very clearly see that their mailserver settings are being reported as having issues.

 

Please note that we do not have any special configurations on our servers. All boxes are cpanel installed server with exim mailserver running in its default and internationally accepted standards. Gmail and other providers have their own configurations set to meet a very wide range of users. Any changes we make to the server settings will result in spam and email attackers to filter in much easier, and even may result in emails from our server to be blocked in the same format. Morever cpanel updates are running everyday and it will simply override the tweaks to correct non-standard formats.

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I just don't understand that, why it is so difficult for me to send an email to my customer. And all I am getting is "this is not our fault. Ask your customer to do something for you."

 

Isn't there any work around for this ? This is really very frustrating.

 

Regards

S-Y. Chen

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You are not and haven´t been ignored, but the problem is not on TCH´s end as Carl states. It is something that needs to be brought up with adina.com.cn but I can assure you that you are not ignored.

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So, I have tried that (brought up with adina.com.cn). But the answer is always the same : nobody else has this problem.

 

In addition to that, is there anything else I can do ?

 

I just want to solve this problem in a constructive way. With the administrators pointing fingers at each other, this is really going nowhere at all..............so maybe I should talk to their administrator ? I will bet they will say that, this is how they do it in China.

 

 

Regards

S-Y. Chen

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You said Google don't appear to have this problem, which is explained by Carl saying they have their own mailserver configs which makes sense.

 

So if gmail works, why not sign up with Google hosted apps and point your MX records to google and use google instead of the TCH servers? If it is that much of a problem then this seems like a sensible solution. If you need help changing your MX records you can contact the helpdesk and they will assist with that. I use google apps for all my domains.

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