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  • 7 months later...

Will today's outage- approx 18.00 hrs GMT- be covered in the blog???

 

The blog was one of the only sites that was accessible- could it be used to let customers know what is happening in future?

 

Additionally the status page said that nearly all of the servers were running ok- I guess that means that the servers were up and running but should inaccessible servers be reported as ok?

 

I am not questioning your probity but if all the servers are inaccessible is it fair to report each of the servers as having 100% uptime?

 

Please do not think that I am TCH bashing- I have been and still am a very happy customer. It is worrying though when you know that there is no way to find out what is happening

 

I would have posted this in the family section but the password has changed since my last visit.

 

Many thanks.

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Thanks for the reply Bruce.

 

What about my suggestion for the blog page or an alternative page that lets us know what is happening?

 

I guess that you wouldn't want a flood of emails to let you know that all of the servers are down whilst you are trying to resolve things but from our point of view it would be reassuring to know what is happening.

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