baronz 0 Posted May 31, 2009 Share Posted May 31, 2009 All of the TCH servers were down from around 3:40pm EDT to 4:00pm, what's the post-mortem? Quote Link to post Share on other sites
TCH-Bruce 16 Posted May 31, 2009 Share Posted May 31, 2009 There was a routing issue. It has been taken care of and everything should be accessible. Quote Link to post Share on other sites
Head Guru 18 Posted May 31, 2009 Share Posted May 31, 2009 Check out the blog for updates on the network outage. Quote Link to post Share on other sites
imaginarynumber 0 Posted January 11, 2010 Share Posted January 11, 2010 Will today's outage- approx 18.00 hrs GMT- be covered in the blog??? The blog was one of the only sites that was accessible- could it be used to let customers know what is happening in future? Additionally the status page said that nearly all of the servers were running ok- I guess that means that the servers were up and running but should inaccessible servers be reported as ok? I am not questioning your probity but if all the servers are inaccessible is it fair to report each of the servers as having 100% uptime? Please do not think that I am TCH bashing- I have been and still am a very happy customer. It is worrying though when you know that there is no way to find out what is happening I would have posted this in the family section but the password has changed since my last visit. Many thanks. Quote Link to post Share on other sites
TCH-Bruce 16 Posted January 11, 2010 Share Posted January 11, 2010 There was routing issue which made the servers inaccessible. Quote Link to post Share on other sites
imaginarynumber 0 Posted January 12, 2010 Share Posted January 12, 2010 Thanks for the reply Bruce. What about my suggestion for the blog page or an alternative page that lets us know what is happening? I guess that you wouldn't want a flood of emails to let you know that all of the servers are down whilst you are trying to resolve things but from our point of view it would be reassuring to know what is happening. Quote Link to post Share on other sites
TCH-Bruce 16 Posted January 12, 2010 Share Posted January 12, 2010 Will take your suggestion into consideration. Thank you. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.