Email Issue With Tch Email Accounts...

[sethneal]

Hi.

 

I'm having an issue with TCH email accounts across multiple accounts. Basically anytime someone sends an email from a TCH email account to an "alias" email account that forwards on to Gmail or Yahoo or whatever they are being returned as non-deliverable.

 

Unfortunately, I have a couple clients set up with TCH who regularly email people with these sorts of email addresses.

 

Does anyone know of a solution to this or heard about this? I need help making this work.

 

Thanks

[TCH-Bruce]

Please read the TCH Forwards threads.

 

You cannot forward to any Yahoo accounts. I have no issues forwarding to Gmail.

[sethneal]

So I'm not talking about forwarding a TCH email account to a yahoo or gmail account. Is that what the forwards thread is talking about?

 

I'm talking about sending an email from a TCH email account to an alias email that points to a real email account. So, for instance, I send an email from my TCH email account to username@companyname.org which is just an alias that points to username@earthlink.net (or whatever)... it gets returned every time.

 

Has anyone else had this problem?

 

If not, is it possible that the problem actually is with the alias email?

[Madmanmcp]

I send an email from my TCH email account to username@companyname.org which is just an alias that points to username@earthlink.net (or whatever)... it gets returned every time.

 

I would say that if its getting returned then it is a problem outside of TCH. Where is this "alias" located? Start with them and find out why its not being forwarded on.

[TCH-Bruce]

I think Madman is asking the right question. Where is the "alias" located?

 

Forwards in cPanel are the same thing, "aliases".

[sethneal]

The only reason I wonder if it has to do with TCH is because its more than just one company's email alias.

 

But I'm contacting them too; so we'll see.

 

Thanks.

[sethneal]

OK, I think TC has been blacklisted by WiredTree.com That's where all the emails that are being returned are at. Is there anyway to fix this?

[TCH-Thomas]

Please submit a ticket with the helpdesk and they will try to fix it for you.

[Madmanmcp]

OK, I think TC has been blacklisted by WiredTree.com

 

Is Wiredtree the "alias" you mentioned?

 

Unfortunately, I have a couple clients set up with TCH who regularly email people with these sorts of email addresses.

 

Maybe this is the root cause of your problem. If all your clients are forwarding to this "alias" which then forwards elsewhere then wiredtree probably detected this excess activity, assumed it was an abuse and flagged your TCH server.

Edited December 18, 2008 by Madmanmcp