Shut Down Problem

[mike]

I have searched google until I am blue in the face. A regular smurf !

 

I have about a 2 year old gateway that the lady blew the hdrive in.

 

installed new hdrive.

 

re-installed all the original gateway op system ( xp home )

 

thought everything was fine and decided to shut down, pack up and deliver.

 

every time I click on SHUT DOWN, it reboots.

 

no viruses, no spyware, new, clean install.

 

call me STUMPED !!

 

ANY IDEAS TCH 'ERS??????

[mike]

OK

 

One problem many folks on the web were finding was ROXIO.

 

This gateway does not have ROXIO; but it had MUSIC MATCH.

 

So I uninstalled MUSIC MATCH.

 

 

xp shuts down just fine now.

 

Internet search solutions will give you a ton of registry edits and other such "tips" ;

 

but it looks to me like at least the above two music programs are culprits for sure.

 

 

thanks

Edited December 12, 2008 by mike

[TCH-Bruce]

Talking to yourself again I see.

 

Glad you got it sorted out.

[mike]

heh heh

 

You know me, Bruce...... the ol' lone wolf chatterbox.

[mike]

 

 

OK I TAKE IT BACK. Last nite it shut down perfectly 4 times.

 

Today..........it's rebooting itself again.

 

AAAAAAARRRRRRRGGGGG

[Madmanmcp]

Today..........it's rebooting itself again.

 

Did you run across this fix?

 

h_tp://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx

[mike]

thanks madman, I have done everything there but the bios check which I am going to do today when I get home.

 

I have , however, long ago it seems, unchecked the automatic reboot and never have seen an error message when

 

I tell it to shutdown.

[mike]

problem update :

 

 

still working

[mike]

I found that somehow plug and play service was turned off.

 

turned it on. shut down perfectly 5 or 6 times.

 

now rebooting again on shutdown.

 

aaaaaaarrrrrrghhhhh!

[Madmanmcp]

Thanks for the update. Will store that tidbit in the if nothing else works, try this folder.

[Madmanmcp]

Have you tried restarting from scratch? Wipe the HD and start over.

[mike]

Have you tried restarting from scratch? Wipe the HD and start over.

 

 

Yes, actually this is a new hdrive on which I re-installed her original gateway ( uggh ) software.

 

Then installed service pack 3, then anti-virus and spyware.

 

 

I DID get device manager to show me list again though.

 

I may have to do another install.

[mike]

Ok

 

I did a complete format and re-install.

 

Then gateway drivers.

 

Then windows service pack 3

 

antivirus installed

 

 

At first it STILL rebooted on shutdown.

 

then I went to bios and disabled that "wake on" thing.

 

So far I have had 6 successful shutdowns in a row

 

hate to risk jumping the gun but.........

[mike]

Ok, the "wake on" setting of the gateway board is why it kept rebooting.

 

 

Problem solved.

 

thanks madman and everyone