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Blocked Outgoing E-mail?


xplanes
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Hello, I have a customer who has changed his e-mail address to "someone"@theaerodro.me He is a pilot and the areodrome is a domain that serves airplane guys and gals. when I updated my contacts in Outlook 2003 and try to either reply or send new message to that domain I get the following bounceback imidiately.

 

Your message did not reach some or all of the intended recipients.

 

Subject: RE:

Sent: 8/28/2008 7:47 AM

 

The following recipient(s) could not be reached:

 

'kent' on 8/28/2008 7:47 AM

550 5.1.2 unknown host or domain: someone@theaerodro.me

 

Nobody else is haveing trouble sending and recieving his mail so I was looking around cpanel to see if the was a domain whitelist or blacklist but I could not find one. Is Totalchoicehosting blocking unknown domains or is this some obscure outlook problem only I am suffering from?

 

Any help would be appreciated.

 

Thanks,

 

xplanes, aka Lou

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Sorry, I don´t know the answer to this but to troubleshoot, have you tried sending him an email through another client or even the webmail accessible through cpanel?

 

Thanks for the reply. I assume from your answer AFAYK it should be working on yorur end. I'll try sending from squirrel mail and if that doesn't work from my hotmail account.

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Partially correct. :)

 

I´m not saying the problem will be either here or there. It was just a suggestion to try to narrow it down a bit.

 

Thanks for the suggestion. It worked fine through squirrel mail so the problem is with Outlook and not your e-mail server configuration.

 

Thanks again,

 

Lou

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