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How Do I Retrieve My Dns Setting Information

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:)

 

Hi everyone, I am sure that someone will be able to assist me.

 

Basically I run a number of websites, unfortunately they were hosted by one of TCH resellers. VengaVenga. Venga have now stopped trading, with no prior warning to their customers. They have left no forwarding contact details and ignore all emails. This is basically what they left their customers. Unfortunately, nothing that they have stated here works. I am now left with three websites that I cannot move to another hosting company. Not something I am happy about as you will all imagine.

 

Is there anyone out there who can assist in this problem.

 

Many thanks

 

Ann

 

 

It is with deep regret that we announce the closure of vengavenga.com

 

Business has been in decline over recent months to the point where we can no longer manage to continue.

We've had to leave Spain and return to the UK in order to try and feed the family.

 

If you have a site hosted by ourselves, we will try and keep it online for as long as possible, however we can't guarantee that we will be able to maintain the server after 5th June 2008. With that in mind, you should make arrangements to hire another design team to move the site for you to another server as soon as possible.

 

The details they'll ask you for are the ftp details which will be ftp.****** with the same username and password as you use for your admin area.

They will also need access to your database - they can access that via www.******/cpanel again using the same username and password. Your store system is based on osCommerce.

 

Anyone who has made a payment for work that has not been done, should contact their credit card company and start a "chargeback" claim.

 

We're not proud of the way vengavenga has ended - we always prided ourselves on offering the very best service at the lowest possible prices, however in recent months we have been unable to do this. Apologies for the inevitable inconvenience this is going to cause.

 

Ali & Lou

vengavenga.com

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Welcome to the forum, Ann :)

 

Personally, I would open a ticket with the help desk and see if they can help you to either get a backup of the site or help you open your own account here at TCH. Link on top of page and in my signature.

 

For all info you don´t have when submitting the ticket, just enter N/A.

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Welcome to the forums Ann :)

 

Sorry for your troubles. Yes, please do as Thomas suggests and open a ticket with the help desk.

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Ann, I will send you a PM, I maybe able to offer you some assistance :)

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Hi Ann / all,

 

I have just done some searching and found this forum.

 

We are in exactly the same boat with our website that was maintained and hosted through vengavenga.com. We found out a few days ago about the problem and have found another hosting company. However, our site now looks like it has been removed from the server just displaying website cannot be found, so we have no site to transfer.

 

Were TCH able to help in providing a backup, or can anyone suggest any alternative solutions.

 

Thanks in advance

Tara

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Welcome to the forums Tara. :)

 

Please open a ticket with the help desk. There is a link above or in my signature.

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Hey thanks for all the help - Tom Duncan from TCH has given us access to a backup so the site can be saved, which is an immense relief.

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Good to hear. Have you considered moving it to it's own hosting account here at TCH? :)

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Hi everyone, I am sure that someone will be able to assist me.

 

Basically I run a number of websites, unfortunately they were hosted by one of TCH resellers. VengaVenga. Venga have now stopped trading, with no prior warning to their customers. They have left no forwarding contact details and ignore all emails. This is basically what they left their customers. Unfortunately, nothing that they have stated here works. I am now left with three websites that I cannot move to another hosting company. Not something I am happy about as you will all imagine.

 

Is there anyone out there who can assist in this problem.

 

Many thanks

 

paul

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Welcome to the forum, Paul. :)

 

Please submit a ticket with the help desk and they should be able to help you with backups if needed and if you want, open an account here at TCH. Link on top of page and in my signature.

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Welcome to the forums Paul :)

 

Sorry for your troubles. Just do as Thomas suggests and they will help you.

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Hi Paul,

 

We were also affected by the Vengavenga debacle.

 

Just to say TCH were able to help with giving me access to a backup of our site, so it could be saved.

 

Hopefully you should be in luck too, they seem very helpful here at TCH so if you haven't got a hosting company I would recommend them. We already had a UK company lined up so stuck with them.

 

Thanks

Tara

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