Mrs. Muddled Posted December 4, 2007 Share Posted December 4, 2007 Hi guys! Thanks for the birthday wishes. When I get an attachment in an email that I want to view I always save it to my desktop then right click on it and run my virus checker through it before I open it. So does my husband. Well, all of a sudden that process is not working on my side of the computer. It still works from his desktop. Hmm? How come? Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted December 4, 2007 Share Posted December 4, 2007 Can you reinstall it under your profile? Sounds like it was damaged somehow. Quote Link to comment Share on other sites More sharing options...
Mrs. Muddled Posted December 4, 2007 Author Share Posted December 4, 2007 Huh??? Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted December 4, 2007 Share Posted December 4, 2007 I´m with Bruce on this one. While it may not be able to reinstall it just under your profile, you should be able to reinstall it all again to repair/overwrite any files that may have been damaged. This way it should be available on both profiles again. Quote Link to comment Share on other sites More sharing options...
Mrs. Muddled Posted December 4, 2007 Author Share Posted December 4, 2007 So. I called the Shaw Secure guys. We fiddled around with it to no avail. The tech checked further and apparently this is a "known issue." He says I can either reinstall Shaw now (which is a bother) or just wait until there is an update. Thanks again for your attention. Quote Link to comment Share on other sites More sharing options...
youneverknow Posted December 5, 2007 Share Posted December 5, 2007 Rather than wait for an update, why not dump your current virus checker and install AVG (free) and use that? youneverknow Quote Link to comment Share on other sites More sharing options...
Mrs. Muddled Posted December 5, 2007 Author Share Posted December 5, 2007 Thanks for the tip. AVG is a great program. Used it for many years. Always did the job well. Shaw does a good job for us now. They are our cable company. I like dealing with them. This is a glitch associated to "my" desktop, that's all. I'm not concerned about a virus getting in ... it's just that we make a habit of running any attachment we feel is safe to open, through the virus checker a second time before viewing it. Probably redundant ... but, I just wont be opening attachments on my side of the computer til it's functioning again. Quote Link to comment Share on other sites More sharing options...
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