erisande Posted February 20, 2007 Share Posted February 20, 2007 Is anyone else having trouble? Creating tickets in Help Desk does not send responses to me, so I can not check on the status if issues. it will not email me my Ticket's Key. I have checked my spam filters (on my provider and in my personal email program) and there have been no responses from TCH. This is odd, since TCH is usually really quick in responding, so I believe there is something wrong with my account. [*]I posted a message here a bit ago and it is nowhere to be found (not even in my "last 10 posts" page). Please someone confirm my (near) sanity... Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 20, 2007 Share Posted February 20, 2007 Yep your insane. Help desk is just perfect. I think maybe youve had one to many soda pops. Do you have a ticket number to reference or perhaps a email address I can reference. Quote Link to comment Share on other sites More sharing options...
Jeren Posted February 20, 2007 Share Posted February 20, 2007 Yep your insane. Speak for yourself. Your own site speaks against you. Our Head Guru has gone crazy! Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 20, 2007 Share Posted February 20, 2007 Well we all knew that I was crazy Quote Link to comment Share on other sites More sharing options...
TCH-Don Posted February 20, 2007 Share Posted February 20, 2007 You should be able to just go back to the help desk and look at your tickets I just did and see all mine. Quote Link to comment Share on other sites More sharing options...
abinidi Posted February 20, 2007 Share Posted February 20, 2007 I believe that the answer to this question was posted in a different thread. I'll re-state it here so that others who read this down the line can easily find the answer. When you submit a request to the help desk, your request isn't actually submitted unless you complete both steps of the two-part process. First, you have to enter your ticket information and your username and password. Then you will be shown a list of FAQs from the knowledge base that might potentially answer your question. Then you have to do the second part: you must click the Submit button on that page for your ticket to be posted to the system. If you just do the first part, you won't get your ticket into the system. You must click the "Submit the Ticket, my answer is not listed" button at the top of the second page in order to get your ticket posted to the system. Hope this helps. Quote Link to comment Share on other sites More sharing options...
erisande Posted February 21, 2007 Author Share Posted February 21, 2007 I believe that the answer to this question was posted in a different thread. I'll re-state it here so that others who read this down the line can easily find the answer. When you submit a request to the help desk, your request isn't actually submitted unless you complete both steps of the two-part process. First, you have to enter your ticket information and your username and password. Then you will be shown a list of FAQs from the knowledge base that might potentially answer your question. Then you have to do the second part: you must click the Submit button on that page for your ticket to be posted to the system. If you just do the first part, you won't get your ticket into the system. You must click the "Submit the Ticket, my answer is not listed" button at the top of the second page in order to get your ticket posted to the system. Hope this helps. 3 tickets were submitted, Bruce said that someone was working on it. SO I did submit ythe tickets (I have done it before). I didn't recieve the confirmation email; therefore, I do not have the Ticket KEY which is neccessary for getting a status. I also attempted to request my key by filling in my email to no avail. And the issue still has not been resolved. It is simply a fix of allowing the NEW_PASSWORD hash system on my MySQL account. PLEASE, I have clients wanting to log in... Quote Link to comment Share on other sites More sharing options...
dcumpian Posted February 21, 2007 Share Posted February 21, 2007 (edited) 3 tickets were submitted, Bruce said that someone was working on it. SO I did submit ythe tickets (I have done it before). I didn't recieve the confirmation email; therefore, I do not have the Ticket KEY which is neccessary for getting a status. I also attempted to request my key by filling in my email to no avail. And the issue still has not been resolved. It is simply a fix of allowing the NEW_PASSWORD hash system on my MySQL account. PLEASE, I have clients wanting to log in... Bill (and/or any other interested TCH parties), I just want to add that erisande's issue with the Help Desk has been happening to me as well. I opened a ticket for it (no email notifications) and the support personnel sent "test" emails to me and I received them just fine. However, it is intermittent. The last two tickets worked the way they were supposed to, so I don't know what the root cause is. I keep an old "key" around to login to the Help Desk Status area when I've got a ticket in the works, just in case. Regards, Dan Edited February 21, 2007 by dcumpian Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.