Virtual Imager Posted July 5, 2003 Posted July 5, 2003 Just checked my email and got the following message: "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'virtualconceptions', Server: 'mail.virtualconceptions.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F" Figured I better check my site to see if the server is down... When I log onto my site (http://www.virtualconceptions.com) the following page appears: "Hey, it worked ! The SSL/TLS-aware Apache webserver was successfully installed on this website. If you can see this page, then the people who own this website have just installed the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content. ATTENTION! If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending mail to <webmaster@domain>.) Although this site is running the Apache software it almost certainly has no other connection to the Apache Group, so please do not send mail about this site or its contents to the Apache authors. If you do, your message will be ignored. The Apache online documentation has been included with this distribution. Especially also read the mod_ssl User Manual carefully. Your are allowed to use the images below on your SSL-aware Apache Web server. Thanks for using Apache, mod_ssl and OpenSSL! " Who are these guys and what are they doing on my website? -Randy Quote
cmuskett Posted July 5, 2003 Posted July 5, 2003 If you are on Server 24.. see this post: http://www.totalchoicehosting.com/forums/i...t=0entry19587 Quote
Virtual Imager Posted July 5, 2003 Author Posted July 5, 2003 Thanks cmuskett. That's a relief! You know, I rarely check that email address that TCH requires us to have outside of our own websites. I understand the need for it, especially when the server is down, but I can't help but think that owner@TCHhostedwebsite.com would be a more efficient way of notifying clients when information is being given prior to the event. Is there any way TCH might cc these notifications to a second email address? Just a thought... might save you guys from pesky calls for help (like mine!) Thanks again... you guys are awesome! Randy Quote
TCH-Sales Posted July 5, 2003 Posted July 5, 2003 No that'd be a bad idea. You see lets say your website it totally down and out, then we send you an email to your TCH hosted site. Wait a minute, your site's down.. you can't check your mail.. Hence there's the reason why we send them to an account outside of Total Choice Hosting. Quote
Virtual Imager Posted July 5, 2003 Author Posted July 5, 2003 I know... that's why I suggested a CC email to the TCH hosted address in addition to the outside address... and only for prior notifications (i.e. before the server goes down for repairs). Quote
cmuskett Posted July 5, 2003 Posted July 5, 2003 Head Guru always posts here to when a server will be down. It's a good idea to check the boards often. Quote
borfast Posted July 5, 2003 Posted July 5, 2003 I think Virtual Imager has a point, there... Imagine that for some reason I couldn't check the forums for a couple of days or so, because I didn't have the time (or any other reason). Bill could put the announcement here but I wouldn't see it because I didn't check the forums... This brings us to the question of "How does TCH warn every customer that has an account on the server that is going to be down, and only those customers?" Well, TCH must have a database with all it's clients, right? If they don't have it already, maybe they could add a field to the database, stating which server the client is on. Then it would be a simple matter of "SELECT email FROM customers WHERE server='24'" and voilá, we have every e-mail address from every customer who's hosted on server 24 What do you guys think? Quote
TCH-Rick Posted July 5, 2003 Posted July 5, 2003 The point is we do have such as system in place and it was used in this instance. An email was sent out to every user on Server 24 and only the users on Server 24 in advance. Each user is responsible for keeping their current email address updated. We ask for a non-TCH address so that in the event the server is down we can notify via a different address. Mitch has already explained that well. We prefer to only have one address on file to manage. We could easily send out email to the master accounts for each domain as well but many folks don't check that one every day. I guarantee you that if we did a CC to another address we would have folks complain of receiving multiple emails. The easiest solution for all is that if you want to be sure to be notified in the case of problems make sure your email address on record is up to date and is an address outside of your TCH accounts. In addition, make sure you check it regularly. The system actually has worked pretty well. Between the early notification and the fact that it is a hoilday weekend, we have only received a few Help Desk tickets on the issue and all of those were answered within a few minutes. Quote
Virtual Imager Posted July 6, 2003 Author Posted July 6, 2003 Found a solution for myself that might help others who don't always check the forums or their outside email addresses: I subscribed to the topic "Server Issues." Now I'll be prompted (via my TCH email account) to check for any notices of anticipated downtime on my server before it happens. Thumbs Up -R Quote
borfast Posted July 6, 2003 Posted July 6, 2003 Yes, that's a great idea indeed! Thanks for the tip, Virtual Imager! Quote
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