Eraser74 Posted October 31, 2006 Share Posted October 31, 2006 Hey peeps, I have a "slight" problem. My website www.dnstorage.com is being hosted by y'all. However, I've lost my password to log into it. I also can't seem to login under my admin account. I don't recall what the secret question was. When I clicked the optioon to retrieve my password, I got a blank space & below it was a window to type my answer. Problem is that the question wasn't visible & thus was unable to answer it. Is there a way someone can reset it or something that can be done so I can log into it? I haven't been able to log in as admin for several days now. :-( Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted October 31, 2006 Share Posted October 31, 2006 You will need to submit a ticket and the help desk will help you. Link on top of page and in my signature. Quote Link to comment Share on other sites More sharing options...
sheryltoo Posted March 6, 2015 Share Posted March 6, 2015 I know this is an old post but I have the same problem. I'm always so good about writing down my passwords but some how or other I lost my cpanel password. I just restored my computer back to factory settings so I need to put in my password again for cpanel and I can't find it. I was going to submit a ticket, but they want my password but since I can't find it and I forgot what it was, I don't know how to submit a ticket. I don't know what to do. Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted March 6, 2015 Share Posted March 6, 2015 In the password field, just enter N/A and explain the issue in the message area. The help desk people will ask you a few questions to verify that you are you, and problem should be solved. Quote Link to comment Share on other sites More sharing options...
sheryltoo Posted March 6, 2015 Share Posted March 6, 2015 Thank you. I see I should have read that password line a little more carefully since they said the exact same thing you said. I guess I just panicked when I noticed they were asking for a password. I've submitted a ticket so hopefully this will get straightened out. In the meantime, I had looked all over again for my password and I thought I found it only every time I typed it in I got a message saying invalid. Maybe I changed it and forgot to write down the new password. Quote Link to comment Share on other sites More sharing options...
sheryltoo Posted March 6, 2015 Share Posted March 6, 2015 Now I really feel stupid. I figured I'd try the password one more time and realized I used a capital letter when it should have been lower case. I guess I didn't lose my password after all. Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted March 6, 2015 Share Posted March 6, 2015 I´m glad you got it solved. Quote Link to comment Share on other sites More sharing options...
sheryltoo Posted March 6, 2015 Share Posted March 6, 2015 I got that solved but now I have another password problem but it doesn't have to do with cpanel so I'll post my problem in another forum. Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted March 6, 2015 Share Posted March 6, 2015 Good luck. Quote Link to comment Share on other sites More sharing options...
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